Moving company in Boca Raton, FL
The three-story townhouse contained excessive items yet the movers completed their work flawlessly. All items from my leather sectional to the sensitive china collection received expert handling.
If I didn't have to give a star, there is no way this company would even receive ONE star! This company is a broker. I thought it was a moving company. They quoted me a price and set me up with a mover. THE PRICE CHANGED WHEN THE MOVERS ARRIVED. THE MOVING COMPANY WAS "NOT" WHO METRO HOP said it would be. Once they get your money, you get no response from them other than to say "we don't have another mover for you" and "the price WON'T change". They lie to you, take your money, set you up with the cheapest moving company and then won't pick up the phone to help you after that has happened. The moving company was CITA VAN LINES. This was the absolute worst move ever! They lost my 50" tv and I have other people's items in my boxes, not to mention I am missing numerous items. Metro Hop won't take responsibility at all! They assured me they would not allow a price change. They told me the moving company was a 5 star company. I was lied to! There is a guy named "Max" there. Once you give them money, you can't get through to this person. TESSA is the one who answers for the entire company. Based on 2 emails and 3 phone calls, I believe this company consists of "maybe" 3 people - one of those may be the same person acting as the one I initially spoke with. All of these people seem to lie and scam. I am reporting this company and the moving company to the Florida AG, Missouri AG and Texas AG.
I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
If I could give Metro Hop Relocation and ProSmart Moving & Storage negative stars, I would. What I experienced was predatory, dishonest, and emotionally draining — and I’m sharing it here in full so no one else goes through what I did. A month and a half before my move from Vista, CA to Eugene, OR, I had planned to use PODS (a great company, just bad timing). That’s when I was contacted by Metro Hop Relocation. They seemed professional at first. A rep called and asked me to list every single item in my home that couldn’t fit into a small or medium box. I spent real time walking through everything with them — no shortcuts, no missed items. I did my part. Based on that inventory, they quoted me $3,400, which was about $300 cheaper than PODS. It felt like a good deal. I signed the contract and paid $1,500 upfront. But the contract only listed a few of the big items — and not everything I gave them — which I assumed was normal. A few days before the move, a second rep called and had me repeat the process — same itemized breakdown, same detailed list. Then came the bait-and-switch. I was told I’d actually need to pay an additional $2,600 because the original estimate didn’t cover enough “cubic footage.” I was shocked. I’d given them everything — twice. But they wouldn’t budge. So to avoid being forced to pay more, I started selling off my own furniture and large items just to stay within their original quote. I lost money, I lost time, and I lost things I actually needed — all because of their shady business model. On move day, a crew showed up looking nothing like professionals. They were aggressive, intimidating, and immediately repeated the same script: “This won’t fit. You’re gonna need more space.” This was now the third time they tried to get more money out of me. One mover even told me flat-out: “If it were up to me, I’d take your stuff off the truck right now and leave. You’d eat the deposit.” That’s the level of professionalism I got. I was being bullied by the people who were supposed to help me. The only reason the move happened at all was because of Curtis, a manager I was put in touch with — from a different company, ProSmart Moving & Storage. He offered me a “discount” to stop the madness. At the time I thought he was helping, but I now realize he’s just part of the same machine. He got me just far enough to stop complaining and then disappeared when it really mattered. When my things arrived in Eugene, I was devastated. Over $1,200 in damages. My dining table? Broken. Work desk? Smashed. Picture frames? Shattered. Stainless steel trash can? Dented and ruined. The only reason I had documentation is because the local delivery crew (different people) felt so bad for me, they helped me take photos before unpacking. They told me they’d seen this happen many times before. I followed the claims process exactly. I submitted photos, receipts, itemized lists, everything. They sent me to a claims department with the wrong mailing address and a deliberately complicated process. But I did it all. Then they told me it would take 4 to 9 months to review the claim. Not pay it. Just review it. I went back to Curtis from ProSmart. Told him what was happening. He promised he’d “talk to his team” and “see if they could get me reimbursed sooner.” He ghosted me. Just like the rest of them. I’ve since looked up both companies online and found review after review after review of the same exact scam: bait-and-switch pricing, surprise charges, damaged goods, and months of silence. The system is designed to take your money, destroy your belongings, and leave you with no recourse. So I’m here now, putting this everywhere. Yelp. Google. Reddit. BBB. FMCSA. Trustpilot. I won’t stop until others are warned. If you’re considering using Metro Hop Relocation or ProSmart Moving & Storage, DON’T. There are better companies out there. And even if they cost a little more, you won’t be treated like a sucker.
Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 for a television box. I tried to explain I was informed the box was $75 and stated to the mover, let me call customer service to confirm. The guy in charge of the movers immediately, unprofessionally bossed up and said the cost is $100 and if you disagree, we can leave. He gave me an ultimatum and threatened to leave. I called Metro Hop Relocation customer service several times, but they saw my number on caller ID and did not answer. At this point, they had $2640 of my paid and non-refundable deposit on hand. I felt so disrespected and dismissed and began to cry due to the emotional stress by the unprofessional comments, threats to leave and customer service failing to answer and returning my call. Prior to pick-up, customer service always answered my call and returned them. Upon Delivery, the first incident is the mover was standing on my recently purchased coffee table to reach items inside the truck. I asked him not to stand on my table, and he apologized. The table is wobbling from the weight of them standing on the table. I'm sure, the moves used my table as equipment to load items onto the truck prior to me witnessing them doing so. Other Items such as bike, paintings and parts from my bed is missing. The movers dis-assembled my bed but upon arrival, 6 missing parts prevented the movers to assemble my bed. As of today, my bed cannot be assembled. I'm reaching out to where I purchased my bed and hopefully, the parts are available. In the meantime, I have other choice but sleep on the sofa. This experience was stressful and lost. I'm sick to my stomach knowing I paid so much for this move only to experience to above-mentioned. Anyone giving this company more than 1 star is and probably work for them.
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Reviews summary
Recommended based on user reviews
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another ... Read More
207 reviews
The team's tempo was consistent from the start to the finish. By being very careful with my delicate possessions and swift with larger pieces of furniture, they ensured ... Read More
Thanks to this company, moving across town was easy as pie. They were very careful with my artwork and other fragile items, taking their time and being thorough. There ... Read More
The three-story townhouse contained excessive items yet the movers completed their work flawlessly. All items from my leather sectional to the sensitive china collection ... Read More
The staff handled my unique furniture pieces smoothly during our move out of the duplex. The team finished their work by leaving both the space completely clean while dam ... Read More
Had a 5-star experience with this company’s movers! They helped us pack last-minute items we hadn’t gotten to, gave us updates throughout the move, and even brought e ... Read More
I had an excellent experience with this moving company for a large cross-town move. They arrived organized and ready to go. They disassembled and reassembled my large fur ... Read More
David and Kevin were very professional! Very fast, excellent job! Great communication. They took good care of my furniture and wrapped everything neatly. No damage. I wou ... Read More
The remarkable team covered the edges of my TV console, leather chair, and other furniture with large blankets. Although moving my sofa out the door was difficult, they c ... Read More
Moving a home office with tons of cables and fragile electronics felt overwhelming, but this company’s movers were up to the task. They carefully labeled and packed eac ... Read More
If I could give Metro Hop Relocation and ProSmart Moving & Storage negative stars, I would. What I experienced was predatory, dishonest, and emotionally draining — and ... Read More
Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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