Moving company in Boca Raton, FL
I couldn't be happier with my decision to hire Metro Hop Relocation LLC. The movers showed up on time, worked quickly and were nothing but sweet the entire time. I would highly recommend this company to anyone looking for movers.
Moving is usually a stressful experience, but these guys made it a breeze. They were punctual, efficient, and careful with my belongings. They brought a toolkit with them and tightened up some loose screws on my furniture before moving it. That was above and beyond! They also had these special covers for my mattresses, which was a nice touch.
I needed extra care for my glass-top tables, artwork, and expensive electronics, and these movers exceeded my expectations. Before they started, they walked through my home with me, pointing out which items would need extra attention. They carried specialty crates for my TV and artwork, wrapped my couch like a delicate burrito, and used furniture sliders to protect my hardwood floors. When we got to my new home, they adjusted my washer and dryer placement to ensure they were level before leaving. I didn’t know that was a thing!
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 for a television box. I tried to explain I was informed the box was $75 and stated to the mover, let me call customer service to confirm. The guy in charge of the movers immediately, unprofessionally bossed up and said the cost is $100 and if you disagree, we can leave. He gave me an ultimatum and threatened to leave. I called Metro Hop Relocation customer service several times, but they saw my number on caller ID and did not answer. At this point, they had $2640 of my paid and non-refundable deposit on hand. I felt so disrespected and dismissed and began to cry due to the emotional stress by the unprofessional comments, threats to leave and customer service failing to answer and returning my call. Prior to pick-up, customer service always answered my call and returned them. Upon Delivery, the first incident is the mover was standing on my recently purchased coffee table to reach items inside the truck. I asked him not to stand on my table, and he apologized. The table is wobbling from the weight of them standing on the table. I'm sure, the moves used my table as equipment to load items onto the truck prior to me witnessing them doing so. Other Items such as bike, paintings and parts from my bed is missing. The movers dis-assembled my bed but upon arrival, 6 missing parts prevented the movers to assemble my bed. As of today, my bed cannot be assembled. I'm reaching out to where I purchased my bed and hopefully, the parts are available. In the meantime, I have other choice but sleep on the sofa. This experience was stressful and lost. I'm sick to my stomach knowing I paid so much for this move only to experience to above-mentioned. Anyone giving this company more than 1 star is and probably work for them.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !
I have a temperamental old washing machine, and they took extra precautions by stabilizing the drum before transport. The movers had a smart strategy for loading the truck—heavy items first, fragile ones on top, and everything strapped down securely. When we got to my new home, they placed every box in the correct room based on my labels, which saved me SO much time. They helped roll out my area rug before setting the furniture down! Amazing service, and worth every penny.
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
At My Good Movers, we believe peace of mind starts with verified credentials. Metro Hop Relocation LLC holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a ... Read More
207 reviews
Moving is usually a stressful experience, but these guys made it a breeze. They were punctual, efficient, and careful with my belongings. They brought a toolkit with them ... Read More
I couldn't be happier with my decision to hire Metro Hop Relocation LLC. The movers showed up on time, worked quickly and were nothing but sweet the entire time. I would ... Read More
I'm pleased with their exceptional service for a studio apartment. Although I couldn't move a full-size refrigerator and a massive dining table by myself, the movers pass ... Read More
I had to move a grand piano, which was an heirloom. The movers used a special dolly and had tools to disassemble the legs and pedals. They wrapped each part with soft clo ... Read More
They took apart my massive bed frame and put it back together faster than I could have Googled how to do it.
Jones and his colleagues helped me leave town. He assured everyone the move would go well and was open to questions. The prices were cheaper than those of larger companie ... Read More
I have a temperamental old washing machine, and they took extra precautions by stabilizing the drum before transport. The movers had a smart strategy for loading the truc ... Read More
I needed extra care for my glass-top tables, artwork, and expensive electronics, and these movers exceeded my expectations. Before they started, they walked through my ho ... Read More
James and Carl made my cross-country move effortless and straightforward. They handled my belongings with care and even helped me pack my fragile electronics into boxes. ... Read More
For my massive relocation, I needed help packing because I had a lot of delicate items. Thanks to my prior relocation experience, I was able to network with a team of pro ... Read More
Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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