Moving company in Boca Raton, FL
Dustin and Taylor handled the relocation of my exquisite marble-top dining table, a set of designer nightstands, and a luxurious king-sized canopy bed. They packed each piece with utmost care, ensuring that the move would leave no marks or damage.
The staff showed up, moved all of the furniture in my upstairs bedroom. They were pleasant men who finished the job in about an hour. William did an excellent job!
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 for a television box. I tried to explain I was informed the box was $75 and stated to the mover, let me call customer service to confirm. The guy in charge of the movers immediately, unprofessionally bossed up and said the cost is $100 and if you disagree, we can leave. He gave me an ultimatum and threatened to leave. I called Metro Hop Relocation customer service several times, but they saw my number on caller ID and did not answer. At this point, they had $2640 of my paid and non-refundable deposit on hand. I felt so disrespected and dismissed and began to cry due to the emotional stress by the unprofessional comments, threats to leave and customer service failing to answer and returning my call. Prior to pick-up, customer service always answered my call and returned them. Upon Delivery, the first incident is the mover was standing on my recently purchased coffee table to reach items inside the truck. I asked him not to stand on my table, and he apologized. The table is wobbling from the weight of them standing on the table. I'm sure, the moves used my table as equipment to load items onto the truck prior to me witnessing them doing so. Other Items such as bike, paintings and parts from my bed is missing. The movers dis-assembled my bed but upon arrival, 6 missing parts prevented the movers to assemble my bed. As of today, my bed cannot be assembled. I'm reaching out to where I purchased my bed and hopefully, the parts are available. In the meantime, I have other choice but sleep on the sofa. This experience was stressful and lost. I'm sick to my stomach knowing I paid so much for this move only to experience to above-mentioned. Anyone giving this company more than 1 star is and probably work for them.
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
William and Richard came in hot and got straight to work packing up my kitchen. They handled my fridge, stove, and even my brand new 65-inch TV without a scratch. These guys knew their stuff! They used special padding and straps to protect my electronics and appliances. They were very fast and skilled at their job.
⸻ Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services — the fee you pay goes strictly to brokerage coordination only. Unfortunately, my 75-year-old mother, who is alone, was misled over the phone and believed the fee she paid covered the entire move. She used nearly her entire rent money under the impression that she was paying for full moving services. When the movers arrived, she was told she needed to pay $2,000 upfront and another $2,000 upon delivery — something she was never informed of beforehand. To make matters worse, they told her that essential items like her bed would not be delivered for at least two weeks. Realizing she could not afford these unexpected charges, the movers left — leaving her in a complete crisis the day before she had to move. When we contacted the company to explain the situation, we were told the deposit was non-refundable. Taking advantage of an elderly woman in this way is absolutely unacceptable. Please think twice before using this service.
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
Since Davis was so approachable and helpful during both moves, I know exactly who to call if I ever need to move again. I have used Metro Hop Relocation LLC twice, and both Robert and Michael are fantastic. They never fail to arrive when they say they will, and they supply all of your requirements.
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
At My Good Movers, we believe peace of mind starts with verified credentials. Metro Hop Relocation LLC holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
If I didn't have to give a star, there is no way this company would even receive ONE star! This company is a broker. I thought it was a moving company. They quoted me a ... Read More
207 reviews
Our move to our studio apartment went off without a hitch. Our moving coordinator did a superb job at managing everything from packing to delivery and ensured we were kep ... Read More
I would rather pay double somewhere else than deal with them. Steven is the person who quoted me. Said he changed my estimate for large size boxes and increased the price ... Read More
Dustin and Taylor handled the relocation of my exquisite marble-top dining table, a set of designer nightstands, and a luxurious king-sized canopy bed. They packed each p ... Read More
They protected my new carpets with plastic covers and made sure to take off their shoes while moving the boxes.
They captivated me. Despite the sweltering heat and the heavy boxes, I never once heard a grumble—almost none. Everyone in the group was helpful and competent. The move ... Read More
Beyond grateful to this company for providing temporary storage solutions when I had a gap between moving out of my old place and into my new condo in NY. Fortunately, th ... Read More
William and Richard came in hot and got straight to work packing up my kitchen. They handled my fridge, stove, and even my brand new 65-inch TV without a scratch. These g ... Read More
These movers were awesome. They were very friendly and cheerful. They made my move a fun and enjoyable experience. They moved everything, from my bike, skateboard, helmet ... Read More
The staff showed up, moved all of the furniture in my upstairs bedroom. They were pleasant men who finished the job in about an hour. William did an excellent job! ... Read More
Since Davis was so approachable and helpful during both moves, I know exactly who to call if I ever need to move again. I have used Metro Hop Relocation LLC twice, and bo ... Read More
Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
