Moving company in Boca Raton, FL
The movers came early and worked quickly to finish the job. They worked really hard and diligently. They started disassembling my furniture and packed it in thick blankets for security. I will employ them again and recommend them to friends if I ever need to move locally.
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 for a television box. I tried to explain I was informed the box was $75 and stated to the mover, let me call customer service to confirm. The guy in charge of the movers immediately, unprofessionally bossed up and said the cost is $100 and if you disagree, we can leave. He gave me an ultimatum and threatened to leave. I called Metro Hop Relocation customer service several times, but they saw my number on caller ID and did not answer. At this point, they had $2640 of my paid and non-refundable deposit on hand. I felt so disrespected and dismissed and began to cry due to the emotional stress by the unprofessional comments, threats to leave and customer service failing to answer and returning my call. Prior to pick-up, customer service always answered my call and returned them. Upon Delivery, the first incident is the mover was standing on my recently purchased coffee table to reach items inside the truck. I asked him not to stand on my table, and he apologized. The table is wobbling from the weight of them standing on the table. I'm sure, the moves used my table as equipment to load items onto the truck prior to me witnessing them doing so. Other Items such as bike, paintings and parts from my bed is missing. The movers dis-assembled my bed but upon arrival, 6 missing parts prevented the movers to assemble my bed. As of today, my bed cannot be assembled. I'm reaching out to where I purchased my bed and hopefully, the parts are available. In the meantime, I have other choice but sleep on the sofa. This experience was stressful and lost. I'm sick to my stomach knowing I paid so much for this move only to experience to above-mentioned. Anyone giving this company more than 1 star is and probably work for them.
I was moving to a rural area, and I was concerned about how a moving truck would navigate the narrow, winding roads. Metro Hop Relocation LLC assured me they could handle it, and they delivered. The driver expertly maneuvered the truck through the tight turns, and the movers unloaded everything with the same care they had when packing. They used dollies to transport boxes across the uneven ground. Their willingness to adapt to my unique situation made the move smooth and stress-free, even in a challenging location.
I needed help moving my studio apartment, and these movers exceeded my expectations. They wrapped my mattress in plastic so it wouldn’t get dirty, which was a thoughtful touch. My tiny elevator didn’t fit the larger items, so they carried everything down three flights of stairs without a single complaint. They removed their shoes when entering my new place because I had just installed new carpets. Who does that these days? I’m so impressed with their dedication!
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.
I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !
I have a lot of electronics—TV, sound system, gaming console, and computers—and I was worried about them being damaged during the move. The movers handled everything with extra care. They used thick blankets for the TV and sound system, and all the cords were wrapped neatly and labeled. When they arrived at the new place, they set up my entertainment system and made sure everything was plugged in correctly before leaving. Their careful handling of my electronics made me feel very comfortable.
At My Good Movers, we believe peace of mind starts with verified credentials. Metro Hop Relocation LLC holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
If I didn't have to give a star, there is no way this company would even receive ONE star! This company is a broker. I thought it was a moving company. They quoted me a ... Read More
207 reviews
I was pleased with the movers who assisted me in getting from TX to NY and the kind staff at the office. They packed my belongings cautiously and with great professionali ... Read More
I called these movers with just three days' notice, and they were able to accommodate me. Despite the rush, they arrived fully prepared with tools and packing materials. ... Read More
I needed help moving my studio apartment, and these movers exceeded my expectations. They wrapped my mattress in plastic so it wouldn’t get dirty, which was a thoughtfu ... Read More
I have a lot of electronics—TV, sound system, gaming console, and computers—and I was worried about them being damaged during the move. The movers handled everything ... Read More
Changing from DE to GA was a breeze with Metro Hop Relocation LLC. I felt less stressed because Metro Hop Relocation LLC packers were very helpful. They showed up just a ... Read More
This is the first time I've used a professional moving company, and the costs vary. First, I spoke with David, the salesperson. His empathy and reliability were remarkabl ... Read More
Moving day had me on edge, but these guys turned it into a breeze. The team arrived right on time, decked out in their uniforms, and with a friendly smile, they put me at ... Read More
I used Metro Hop Relocation LLC for my move to a new city, and I couldn’t be happier. The team was friendly and efficient. They handled all my belongings with care, and ... Read More
I was moving to a rural area, and I was concerned about how a moving truck would navigate the narrow, winding roads. Metro Hop Relocation LLC assured me they could handle ... Read More
The movers came early and worked quickly to finish the job. They worked really hard and diligently. They started disassembling my furniture and packed it in thick blanket ... Read More
Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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