DO NOT DO BUSINESS
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 fo
... Read More
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 for a television box. I tried to explain I was informed the box was $75 and stated to the mover, let me call customer service to confirm. The guy in charge of the movers immediately, unprofessionally bossed up and said the cost is $100 and if you disagree, we can leave. He gave me an ultimatum and threatened to leave. I called Metro Hop Relocation customer service several times, but they saw my number on caller ID and did not answer. At this point, they had $2640 of my paid and non-refundable deposit on hand. I felt so disrespected and dismissed and began to cry due to the emotional stress by the unprofessional comments, threats to leave and customer service failing to answer and returning my call. Prior to pick-up, customer service always answered my call and returned them. Upon Delivery, the first incident is the mover was standing on my recently purchased coffee table to reach items inside the truck. I asked him not to stand on my table, and he apologized. The table is wobbling from the weight of them standing on the table. I'm sure, the moves used my table as equipment to load items onto the truck prior to me witnessing them doing so. Other Items such as bike, paintings and parts from my bed is missing. The movers dis-assembled my bed but upon arrival, 6 missing parts prevented the movers to assemble my bed. As of today, my bed cannot be assembled. I'm reaching out to where I purchased my bed and hopefully, the parts are available. In the meantime, I have other choice but sleep on the sofa. This experience was stressful and lost. I'm sick to my stomach knowing I paid so much for this move only to experience to above-mentioned.
Anyone giving this company more than 1 star is and probably work for them.
Move size: 2 Bedroom Home
Service cost:
$6000
