Moving company in Boca Raton, FL
Metro Hop Relocation LLC was employed for our latest move. As a whole, the sights and sounds exceeded our expectations. On moving day, the movers were prompt, courteous, and effective. Without a question, recommended.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
I had a really good experience with a moving company! They were careful with my stuff, always on time, and worked hard. The whole move went smoothly, and there were no surprise costs. I recommend them to anyone who needs reliable movers.
If I didn't have to give a star, there is no way this company would even receive ONE star! This company is a broker. I thought it was a moving company. They quoted me a price and set me up with a mover. THE PRICE CHANGED WHEN THE MOVERS ARRIVED. THE MOVING COMPANY WAS "NOT" WHO METRO HOP said it would be. Once they get your money, you get no response from them other than to say "we don't have another mover for you" and "the price WON'T change". They lie to you, take your money, set you up with the cheapest moving company and then won't pick up the phone to help you after that has happened. The moving company was CITA VAN LINES. This was the absolute worst move ever! They lost my 50" tv and I have other people's items in my boxes, not to mention I am missing numerous items. Metro Hop won't take responsibility at all! They assured me they would not allow a price change. They told me the moving company was a 5 star company. I was lied to! There is a guy named "Max" there. Once you give them money, you can't get through to this person. TESSA is the one who answers for the entire company. Based on 2 emails and 3 phone calls, I believe this company consists of "maybe" 3 people - one of those may be the same person acting as the one I initially spoke with. All of these people seem to lie and scam. I am reporting this company and the moving company to the Florida AG, Missouri AG and Texas AG.
Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !
The staff took further pains by covering our furniture with heavy blankets, ensuring it remained unharmed. Their meticulous attention to detail ensured the safety of our massive mirrors by covering them in strong bubble wrap and properly constructed packaging.
At My Good Movers, we believe peace of mind starts with verified credentials. Metro Hop Relocation LLC holds all required registrations to legally operate both local and interstate moves.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 fo ... Read More
207 reviews
When we were overwhelmed by the details that go along with a move, our Metro Hop Relocation LLC customer service agent had the right solutions and demeanor to take some o ... Read More
I had a really good experience with a moving company! They were careful with my stuff, always on time, and worked hard. The whole move went smoothly, and there were no su ... Read More
THE MOST HORRIBLE EXPERIENCE! They don't tell you what they are or how they operate. Not a Moving Company at all. They are a broker. So, you end up working with three d ... Read More
They neither own a truck nor they give correct estimate on the contract.. Sure they will give very less estimate to attract you. They will definitely add lot of fees duri ... Read More
I was worried about transporting all those electronic devices, but they guys handled it like experts. They guaranteed the security of my electronic shipment. It came as a ... Read More
Regarding relocating fragile and valuable art, we needed a knowledgeable company. The staff took additional care when loading and unloading because they were trained to h ... Read More
When I had a client who needed to go into a nursing home immediately, Michael , the owner, replied fast. They arrived on time the next morning, and their job was wonderfu ... Read More
The staff took further pains by covering our furniture with heavy blankets, ensuring it remained unharmed. Their meticulous attention to detail ensured the safety of our ... Read More
Metro Hop Relocation LLC was employed for our latest move. As a whole, the sights and sounds exceeded our expectations. On moving day, the movers were prompt, courteous, ... Read More
I just wanted to thank you again for the fantastic job you performed for me today. It blew my mind how well the day went, considering I had prepared myself for a lot of t ... Read More
Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
