Moving company in Boca Raton, FL
The movers were a pleasure to deal with and took great delight in packing all my belongings. The company's customer service is outstanding. 5 out of 5 service.
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
⸻ Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services — the fee you pay goes strictly to brokerage coordination only. Unfortunately, my 75-year-old mother, who is alone, was misled over the phone and believed the fee she paid covered the entire move. She used nearly her entire rent money under the impression that she was paying for full moving services. When the movers arrived, she was told she needed to pay $2,000 upfront and another $2,000 upon delivery — something she was never informed of beforehand. To make matters worse, they told her that essential items like her bed would not be delivered for at least two weeks. Realizing she could not afford these unexpected charges, the movers left — leaving her in a complete crisis the day before she had to move. When we contacted the company to explain the situation, we were told the deposit was non-refundable. Taking advantage of an elderly woman in this way is absolutely unacceptable. Please think twice before using this service.
Very satisfied with my first experience here. The service was quick and worth every penny. My furniture, tableware and electrical appliances were delivered in impeccable shape. Couldn’t have asked for anything else!
Thanks to the Metro Hop Relocation LLC crew, my relocation felt like a fairy tale. Because I get anxious at the thought of undergoing major life changes, moving all of my furniture and appliances is something I'd rather avoid. Nonetheless, the team's reassuring presence and friendliness proved immensely beneficial.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
They are a broker, not a moving service. When I booked online, told how much would be and said had plenty of room could take much more stuff. When they got there tried to upcharge almost 2k dollars. Told them to move what we paid for which was about 8 things. Called metro hop to ask what happened, and they said I needed to call the company they put me in touch with. No help at all. Look at BBB and they have similar bad moves, $2500 dollars to move hardly nothing. Tried calling the moving company after speaking with them, and they were no help, said how did I know it wasn't 300 sq ft of stuff they moved.
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
At My Good Movers, we believe peace of mind starts with verified credentials. Metro Hop Relocation LLC holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 fo ... Read More
207 reviews
What a wonderful group of movers! The movers did an excellent job. All 3 of them worked hard and were positive. My wife and I would never relocate without their help. The ... Read More
The seamless transition I experienced over the weekend to Metro Hop Relocation LLC is truly remarkable. From my initial phone call to the movers' arrival, everyone I inte ... Read More
Quote one thing and charge double they bang up walls and damage furniture tried to contact them with no response they must be the worst company I have ever dealt with ... Read More
It was RI and we needed help unloading a 26-foot U-Haul truck after moving across the country. We read a lot of customer reviews, did some research online, and called a f ... Read More
I booked a move with these people. Gave an inventory. Movers show up and increase the price by $2000, or 50%. First available day for delivery was June 26th. July 4th co ... Read More
Very satisfied with my first experience here. The service was quick and worth every penny. My furniture, tableware and electrical appliances were delivered in impeccable ... Read More
Thanks to the Metro Hop Relocation LLC crew, my relocation felt like a fairy tale. Because I get anxious at the thought of undergoing major life changes, moving all of my ... Read More
I was impressed with Richard crew's attention to detail during my long-distance move to TX. Since there was a lot of stuff, they provided color-coded labels for all my bo ... Read More
Utterly grateful to Metro Hop Relocation LLC staff for accommodating my move on short notice. Luckily, the movers were able to plan everything and managed their time incr ... Read More
The movers were a pleasure to deal with and took great delight in packing all my belongings. The company's customer service is outstanding. 5 out of 5 service. ... Read More
Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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