Nov 12, 2025
Moving
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
Feb 05, 2025
Brave Movers
For my massive relocation, I needed help packing because I had a lot of delicate items. Thanks to my prior relocation experience, I was able to network with a team of professional packers who knew just what to do to ensure the safety of all of my belongings. It was easy for me to relax knowing that my possessions were in good hands. Even though I didn't feel like hiring a big truck, I had to move a tiny load.
May 01, 2025
Honest, reliable, reputable company!
Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.
Apr 12, 2025
Above and Beyond!!!
Moving is usually a stressful experience, but these guys made it a breeze. They were punctual, efficient, and careful with my belongings. They brought a toolkit with them and tightened up some loose screws on my furniture before moving it. That was above and beyond! They also had these special covers for my mattresses, which was a nice touch.
Feb 18, 2025
Immensely satisfied
Jones and his colleagues helped me leave town. He assured everyone the move would go well and was open to questions. The prices were cheaper than those of larger companies. The Jack movers were polite and professional. I recommend them to anyone.
Jul 30, 2025
SCAM - BE WARNED - DO NOT USE
If I didn't have to give a star, there is no way this company would even receive ONE star! This company is a broker. I thought it was a moving company. They quoted me a price and set me up with a mover. THE PRICE CHANGED WHEN THE MOVERS ARRIVED. THE MOVING COMPANY WAS "NOT" WHO METRO HOP said it would be. Once they get your money, you get no response from them other than to say "we don't have another mover for you" and "the price WON'T change". They lie to you, take your money, set you up with the cheapest moving company and then won't pick up the phone to help you after that has happened. The moving company was CITA VAN LINES. This was the absolute worst move ever! They lost my 50" tv and I have other people's items in my boxes, not to mention I am missing numerous items. Metro Hop won't take responsibility at all! They assured me they would not allow a price change. They told me the moving company was a 5 star company. I was lied to! There is a guy named "Max" there. Once you give them money, you can't get through to this person. TESSA is the one who answers for the entire company. Based on 2 emails and 3 phone calls, I believe this company consists of "maybe" 3 people - one of those may be the same person acting as the one I initially spoke with. All of these people seem to lie and scam. I am reporting this company and the moving company to the Florida AG, Missouri AG and Texas AG.
Mar 04, 2025
Capable Movers!
I couldn't be happier with my decision to hire Metro Hop Relocation LLC. The movers showed up on time, worked quickly and were nothing but sweet the entire time. I would highly recommend this company to anyone looking for movers.
Oct 02, 2025
DO NOT USE
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
Aug 30, 2025
SCAM-DO NOT USE THIS COMPANY
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
Jun 01, 2025
Scamming elderly adults
⸻ Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services — the fee you pay goes strictly to brokerage coordination only. Unfortunately, my 75-year-old mother, who is alone, was misled over the phone and believed the fee she paid covered the entire move. She used nearly her entire rent money under the impression that she was paying for full moving services. When the movers arrived, she was told she needed to pay $2,000 upfront and another $2,000 upon delivery — something she was never informed of beforehand. To make matters worse, they told her that essential items like her bed would not be delivered for at least two weeks. Realizing she could not afford these unexpected charges, the movers left — leaving her in a complete crisis the day before she had to move. When we contacted the company to explain the situation, we were told the deposit was non-refundable. Taking advantage of an elderly woman in this way is absolutely unacceptable. Please think twice before using this service.
