Moving company in Boca Raton, FL
I'm happy I chose this company after my previous mover failed to deliver my piano. They used customized wrapping to wrap the piano. Many thanks to the movers.
Hearing nothing but praise for this group prompted me to give them a go. They handled everything effortlessly and without a hitch. We received excellent assistance. My sole recommendation to friends and family is Metro Hop Relocation LLC.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
They are a broker, not a moving service. When I booked online, told how much would be and said had plenty of room could take much more stuff. When they got there tried to upcharge almost 2k dollars. Told them to move what we paid for which was about 8 things. Called metro hop to ask what happened, and they said I needed to call the company they put me in touch with. No help at all. Look at BBB and they have similar bad moves, $2500 dollars to move hardly nothing. Tried calling the moving company after speaking with them, and they were no help, said how did I know it wasn't 300 sq ft of stuff they moved.
I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !
We appreciate the company's superb work assisting us with our second relocation. We were able to smoothly shift from GA to SD, thanks to this company.
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
⸻ Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services — the fee you pay goes strictly to brokerage coordination only. Unfortunately, my 75-year-old mother, who is alone, was misled over the phone and believed the fee she paid covered the entire move. She used nearly her entire rent money under the impression that she was paying for full moving services. When the movers arrived, she was told she needed to pay $2,000 upfront and another $2,000 upon delivery — something she was never informed of beforehand. To make matters worse, they told her that essential items like her bed would not be delivered for at least two weeks. Realizing she could not afford these unexpected charges, the movers left — leaving her in a complete crisis the day before she had to move. When we contacted the company to explain the situation, we were told the deposit was non-refundable. Taking advantage of an elderly woman in this way is absolutely unacceptable. Please think twice before using this service.
At My Good Movers, we believe peace of mind starts with verified credentials. Metro Hop Relocation LLC holds all required registrations to legally operate both local and interstate moves.
Office working hours
No working hours are available for this company.
| Mon Monday | N/A |
| Tue Tuesday | N/A |
| Wed Wednesday | N/A |
| Thu Thursday | N/A |
| Fri Friday | N/A |
| Sat Saturday | N/A |
| Sun Sunday Today | N/A |
Reviews summary
Recommended based on user reviews
They are a broker, not a moving service. When I booked online, told how much would be and said had plenty of room could take much more stuff. When they got there tried ... Read More
207 reviews
I used some mover's help for the first time, and I can't tell how easy and smooth my shifting was. I will book my future relocations with these movers. ... Read More
There were a lot of pricey works of art that I wanted to relocate, and I was concerned about their safety. In contrast, our movers were highly careful of them during the ... Read More
I'm happy I chose this company after my previous mover failed to deliver my piano. They used customized wrapping to wrap the piano. Many thanks to the movers. ... Read More
We appreciate the company's superb work assisting us with our second relocation. We were able to smoothly shift from GA to SD, thanks to this company.
Moving with Andrew and his team was as smooth as it gets. They loaded up their truck in a jiffy, delivered our stuff at lightning speed, and unloaded everything perfectly ... Read More
Johnson and his staff were top-notch; they were kind and competent throughout. Before being loaded onto the truck, every item was meticulously and correctly wrapped. Addi ... Read More
Hearing nothing but praise for this group prompted me to give them a go. They handled everything effortlessly and without a hitch. We received excellent assistance. My so ... Read More
I have moved my sceneries and home decors with this company, the staff of the company steeped in on time with great quality packing and wrapping items, did safe and extra ... Read More
I recommend Metro Hop Relocation LLC for a smooth and flawless relocation experience. These guys were phenomenal at packing, loading and managing time. They covered a dis ... Read More
The company has been very helpful . Because we know how hard it is for our customers to move, we feel compelled to tell other people about this. We have no problem recomm ... Read More
Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
