Aug 30, 2025
SCAM-DO NOT USE THIS COMPANY
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
Oct 02, 2025
DO NOT USE
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
Jul 15, 2025
DO NOT DO BUSINESS
I DO NOT RECOMMEND using this company. The cost of my move was approximately $6000 (give or take). Pick-up: The movers attempted to gauge the cost via adding on $100 for a television box. I tried to explain I was informed the box was $75 and stated to the mover, let me call customer service to confirm. The guy in charge of the movers immediately, unprofessionally bossed up and said the cost is $100 and if you disagree, we can leave. He gave me an ultimatum and threatened to leave. I called Metro Hop Relocation customer service several times, but they saw my number on caller ID and did not answer. At this point, they had $2640 of my paid and non-refundable deposit on hand. I felt so disrespected and dismissed and began to cry due to the emotional stress by the unprofessional comments, threats to leave and customer service failing to answer and returning my call. Prior to pick-up, customer service always answered my call and returned them. Upon Delivery, the first incident is the mover was standing on my recently purchased coffee table to reach items inside the truck. I asked him not to stand on my table, and he apologized. The table is wobbling from the weight of them standing on the table. I'm sure, the moves used my table as equipment to load items onto the truck prior to me witnessing them doing so. Other Items such as bike, paintings and parts from my bed is missing. The movers dis-assembled my bed but upon arrival, 6 missing parts prevented the movers to assemble my bed. As of today, my bed cannot be assembled. I'm reaching out to where I purchased my bed and hopefully, the parts are available. In the meantime, I have other choice but sleep on the sofa. This experience was stressful and lost. I'm sick to my stomach knowing I paid so much for this move only to experience to above-mentioned. Anyone giving this company more than 1 star is and probably work for them.
Oct 20, 2023
Marvelous Move
I highly recommend Metro Hop Relocation LLC' business if you need a great professional moving company. When I moved recently, I had a refrigerator and small rack to move from KS to SC, but they made it easy.
May 02, 2025
hassle-free moving experience.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
Oct 26, 2023
Fabulous Movers
We had a smooth and trouble-free relocation thanks to the help of this moving firm. Nothing was damaged in transit because they used padded boxes.
Nov 01, 2023
Very pleased with the service from this company.
These men are the real deal; they moved us from two locations in two days while being both efficient and sensitive with our belongings.
May 01, 2025
Honest, reliable, reputable company!
Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.
Nov 12, 2025
Moving
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
Jun 04, 2025
DO NOT DO BUSINESS
I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !
