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Metro Hop Relocation LLC Claim Business?

Moving company in Boca Raton, FL

4.4 Great · 207 reviews
Avg. move cost $4,305
Service area —
Mover Information
  • (800) 604-2066
  • 4800 N Federal Hwy Suite 200B,, Boca Raton FL, 33431
  • https://www.metrohoprelocation.com/
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Customer Highlights

Jun 04, 2025

DO NOT DO BUSINESS

I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !

CO Courtney 2 Bedroom Home Read
Jun 01, 2025

Scamming elderly adults

⸻ Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services — the fee you pay goes strictly to brokerage coordination only. Unfortunately, my 75-year-old mother, who is alone, was misled over the phone and believed the fee she paid covered the entire move. She used nearly her entire rent money under the impression that she was paying for full moving services. When the movers arrived, she was told she needed to pay $2,000 upfront and another $2,000 upon delivery — something she was never informed of beforehand. To make matters worse, they told her that essential items like her bed would not be delivered for at least two weeks. Realizing she could not afford these unexpected charges, the movers left — leaving her in a complete crisis the day before she had to move. When we contacted the company to explain the situation, we were told the deposit was non-refundable. Taking advantage of an elderly woman in this way is absolutely unacceptable. Please think twice before using this service.

BA Barbara M Residential Move Read
Jul 30, 2025

SCAM - BE WARNED - DO NOT USE

If I didn't have to give a star, there is no way this company would even receive ONE star! This company is a broker. I thought it was a moving company. They quoted me a price and set me up with a mover. THE PRICE CHANGED WHEN THE MOVERS ARRIVED. THE MOVING COMPANY WAS "NOT" WHO METRO HOP said it would be. Once they get your money, you get no response from them other than to say "we don't have another mover for you" and "the price WON'T change". They lie to you, take your money, set you up with the cheapest moving company and then won't pick up the phone to help you after that has happened. The moving company was CITA VAN LINES. This was the absolute worst move ever! They lost my 50" tv and I have other people's items in my boxes, not to mention I am missing numerous items. Metro Hop won't take responsibility at all! They assured me they would not allow a price change. They told me the moving company was a 5 star company. I was lied to! There is a guy named "Max" there. Once you give them money, you can't get through to this person. TESSA is the one who answers for the entire company. Based on 2 emails and 3 phone calls, I believe this company consists of "maybe" 3 people - one of those may be the same person acting as the one I initially spoke with. All of these people seem to lie and scam. I am reporting this company and the moving company to the Florida AG, Missouri AG and Texas AG.

KA Kathy Davis 1 Bedroom Home Read
Nov 12, 2025

Moving

My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.

MA Marian Apartment Move Read
Aug 30, 2025

SCAM-DO NOT USE THIS COMPANY

I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.

TO Tom Current Studio Move Read
May 01, 2025

Honest, reliable, reputable company!

Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.

MI Michael Dunleavy 2 Bedroom Home Read
May 02, 2025

hassle-free moving experience.

Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.

CH Cheryl Miller 2 Bedroom Home Read
Apr 12, 2024

I Am A satisfied Customer NOw

They packaged my random stuff in boxes and wrapping paper at no extra charge. Their system for getting things done is excellent.

MI Michael Gardner 2 Bedroom Home Read
Apr 19, 2024

Horrible, Don't Use

Horrible experience. Double the quote. It took 3 weeks to deliver and everything was trashed and broken. Don't use them.

SU Susan Viera Studio Move Read
Oct 02, 2025

DO NOT USE

Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.

KA Katie Morrissey Residential Move Read
See all 207 reviews

Licensing & Certifications

At My Good Movers, we believe peace of mind starts with verified credentials. Metro Hop Relocation LLC holds all required registrations to legally operate both local and interstate moves.

USDOT

3994573

MC number

1499529

State License

not provided

Hours & Responsiveness

Replied to 0% of negative reviews 0 of 8 reviews rated 1–2 stars got a reply
Replies to 0% of all reviews 0 of 10 reviews answered by the company

Office working hours

No working hours are available for this company.

Mon Monday N/A
Tue Tuesday N/A
Wed Wednesday N/A
Thu Thursday N/A
Fri Friday N/A
Sat Saturday N/A
Sun Sunday Today N/A

Reviews summary

Recommended based on user reviews

Write a Review
4.4/5
207 reviews
5-star
171
4-star
9
3-star
0
2-star
0
1-star
27
Average estimate cost $4,304.97 Free Estimate Cost
Shared review
JA
James Davis
Apr 29, 2025

I recommend this service to anyone that needs assistance

The team's tempo was consistent from the start to the finish. By being very careful with my delicate possessions and swift with larger pieces of furniture, they ensured ... Read More

Move size: 3 Bedroom Home Service cost: $5660

Metro Hop Relocation LLC reviews

207 reviews

JO
Joshua Anderson
Apr 26, 2024

Trustworthy Movers

Although packing might be a tedious endeavor, the helpful and kind packing personnel made the experience a pleasure.

Move size: 2 Bedroom Home Service cost: $3779
MI
Mike Rivera
Apr 23, 2024

I would love to recommend all 5 star service.

It was easy to make the change to this company. I knew I could rely on a positive outcome with minimal disruption because to how smoothly their system runs. ... Read More

Move size: 2 Bedroom Home Service cost: $3850
KE
[email protected]
Apr 23, 2024

Awful, Deceitful, Unreliable Business

With my move, everything initially seemed fine - I scheduled my move from Pennsylvania to New York and set up pick up window of three hours, in order to reserve my buildi ... Read More

Move size: 1 Bedroom Home Service cost: $862
KA
Karl Valdes
Apr 22, 2024

It was a solid overall professional move.

With only a handful of boxes and pieces of furniture to relocate, my movers were able to get the job done quickly.

Move size: 2 Bedroom Home Service cost: $4819
SU
Susan Viera
Apr 19, 2024

Horrible, Don't Use

Horrible experience. Double the quote. It took 3 weeks to deliver and everything was trashed and broken. Don't use them.

Move size: Studio Move Service cost: $5399
PE
Peter Jackman
Apr 16, 2024

Pleasant and Proficient!

This moving company goes above and beyond. They took apart and reassembled our big couch perfectly in our new home. I'm really grateful!

Move size: 2 Bedroom Home Service cost: $4758
RO
Robert Wilke
Apr 16, 2024

Capable Movers!

Their attention to detail in packing and unpacking meant that everything arrived safely, and they were friendly throughout the whole process, which made it even better. ... Read More

Move size: 1 Bedroom Home Service cost: $3780
AN
Anthony Clark
Apr 15, 2024

Always a nice experience working with them.

When I suddenly modified my plans, they were understanding. During our phone conversation, they were really accommodating.

Move size: 2 Bedroom Home Service cost: $5280
MI
Michael Gardner
Apr 12, 2024

I Am A satisfied Customer NOw

They packaged my random stuff in boxes and wrapping paper at no extra charge. Their system for getting things done is excellent.

Move size: 2 Bedroom Home Service cost: $4780
RO
Robert Stinson
Apr 09, 2024

efficient and polite moving company

The movers were trustworthy, friendly, and quite helpful. They went out of their way to help us when our move was delayed because of a snowstorm that prompted a state of ... Read More

Move size: 2 Bedroom Home Service cost: $3776
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Metro Hop Relocation LLC – Licensed Movers in Florida

Metro Hop Relocation LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.

As a verified mover listed on My Good Movers, Metro Hop Relocation LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.

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(239) 799-6077
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