Jul 02, 2025
DO NOT USE
They are a broker, not a moving service. When I booked online, told how much would be and said had plenty of room could take much more stuff. When they got there tried to upcharge almost 2k dollars. Told them to move what we paid for which was about 8 things. Called metro hop to ask what happened, and they said I needed to call the company they put me in touch with. No help at all. Look at BBB and they have similar bad moves, $2500 dollars to move hardly nothing. Tried calling the moving company after speaking with them, and they were no help, said how did I know it wasn't 300 sq ft of stuff they moved.
Oct 02, 2025
DO NOT USE
Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.
Nov 12, 2025
Moving
My experience began upon arrival at my home by the movers that metro hop hired. I had already reduced my items to move significantly and yet they raised the price another 1,300. They claimed that metrohop had not properly estimated the items. They delayed delivery to my new home. And jacked up the delivery price another 800. They lost 4 of my totes. And damaged several of the totes they did deliver. They avoided accountability for lost and damaged items due to their brokerage status there is no accountability or communication.
Jun 04, 2025
DO NOT DO BUSINESS
I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !
Jun 28, 2024
Humble and Able Team!
The movers were a pleasure to deal with and took great delight in packing all my belongings. The company's customer service is outstanding. 5 out of 5 service.
Jul 09, 2024
Worst moving company I have ever used
I booked a move with these people. Gave an inventory. Movers show up and increase the price by $2000, or 50%. First available day for delivery was June 26th. July 4th comes and goes with no word. They call me on July 6th but don't leave a voicemail. I call back, nobody answers the phone. I call customer service, they have no information. Dispatch call again on July 7th, they tell me my stuff is loaded and will be delivered the 8th or 9th, but will call a day ahead to confirm time. The morning of the 9th is here, I still haven't heard from them. I call customer service. They tell me my stuff is coming any day now. I say no, I was told the 8th or the 9th, what is going on. They ask me if I'd like their number to call them. I say no, they don't answer the phone when I call so I called you and I need better answers than this. They tell me they have none. I still have no idea when my stuff is coming. 10 day window my ass. From the beginning, this has been the biggest joke of a moving company I have every encountered. Lazy, unprofessional and dishonest.
Jul 03, 2024
They were so incredible!
Thanks to the Metro Hop Relocation LLC crew, my relocation felt like a fairy tale. Because I get anxious at the thought of undergoing major life changes, moving all of my furniture and appliances is something I'd rather avoid. Nonetheless, the team's reassuring presence and friendliness proved immensely beneficial.
Aug 30, 2025
SCAM-DO NOT USE THIS COMPANY
I signed the contract to move my daughter from Colorado to Indiana. The salesman was Sonny. I could tell he was in a rush when I spoke to him, but he wanted his commission check. The contract said apartment stairs 3rd floor. They came and loader her out. Then they said they need another $1000.00 because of the stairs and they used some tape and other moving materials. The boxes were large Rubbermaid totes no tape was needed. They wait to get the truck loaded and hold you hostage until you pay the extra $1000.00 this was below the minimum move. Sonny and this company are bad people.
May 01, 2025
Honest, reliable, reputable company!
Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.
May 02, 2025
hassle-free moving experience.
Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.
