Mayzlin Relocation LLC

I will never use this company again and will make sure that all my friends will never use this company again. It was the worst experience we ever had. Starting from the i ... Read More I will never use this company again and will make sure that all my friends will never use this company again. It was the worst experience we ever had. Starting from the initial quote, the price was low, and when we decided to use this company, the price was raised significantly. On the day of packing, one guy was packing everything by himself because the others were either smoking dope and high on drugs, sick on the truck, or using their phone. It took three days to pack our house. The other times we moved, they did in one day, and it was amazingly packed. The boxes were not labeled, items were all mixed up, not properly packed with paper or bubble wrap to avoid braking. I found broken dishes, a broken mirror, a couch stained and wet with water, and damaged my husband's hats. It was highly frustrating opening the boxes. Items were left in the drawers and moved inside, all over the dressers and drawers. We had to take the drawers to pick up the clothing or items inside. Items mixed, such as heavy iron pans with fragile champagne glasses, heavy blenders with glass plates, cutting knives loose in the box; hats, TV bases, games, scarves, picture boxes, toys, and books in one box. Can food mixed with glass dishes? Food items packed with dishes. It's hard to write and explain all the mess. The delivery of the furniture: The driver was a brute. Impatient, rude, talked too much, could not listen, argumentative, stressed, and intimidated everyone. The man who came to unpack the truck said he was the worst person they ever worked with. He yelled and confronted my husband, getting close to my husband. I picked up the phone to call the cops. He threatened my husband and said he was going to leave and not finish the delivery. He made the Packer uncomfortable and made me scared for my husband. We have moved with our jobs many times and never had a similar situation. He then pursed to open boxes, looking for our glass tops for the end tables. He started ripping the boxes angrily, and I asked him to be careful because I did not want him to cut my mother's art pictures. I have not yet opened them, but if any are broken, he will have to pay for each one. They are of irreplaceable value. All the companies we moved took the debris, empty boxes, and trash, such as tapes and boxes that were already empty. This driver told the packers, "No, I will not take unless they pay extra." The packers told him it was a courtesy to help the owners. He said, "NO!" But he was considering taking a table that I did not want and was going to throw away. No boxes were labeled so that you could find out what room they would go in. The packers wanted to put everything in the garage, which, of course, would not fit a whole house in the garage. Every item that we told them needed to go to the rooms upstairs. One of the packers complained, "Oh man, this box is heavy. Does it really need to go upstairs?" "Make sure where you want the furniture; we do not change the place." Other companies said, "Don't worry; we can help you with the furniture, and we want you to be happy!" This is good customer service. The packers said the driver told them, "When we get there, throw everything inside quick, do not open anything, no setup, and be done as quick as possible. That is their problem." They also said there were no instructions, just one phrase outside before they started unpacking. I am telling you, this was my worst experience. Every Packer complained about the driver. The driver also called my husband and wanted $8,000.00 in cash for our final balance before he delivered the furniture. My husband told him we had already wired the money. On the phone, he concentrated on talking and ensuring he got his cash; he needs to learn manners in communication. My husband called the dispatcher, and she said the driver was crazy and did not know anything. The guy is plain crude! Poor, poor customer service and leading with people. He may be able to drive a truck, but he can not communicate well, and dealing with people is not one of his skills. One of these days, he will hurt someone, and you will be in a terrible lawsuit. He made the five packers uncomfortable, stressed my husband, and scared me. I should have called the police when he confronted my husband to teach him a lesson. No one puts up with that kind of behavior. He never helped the packers; he just complained and folded a few blankets. Again, all the drivers we had before helped and had a good working ethic with the Packers. I will be sending you a picture of my couch to be fixed. I will not pay for the damage to the couch. The driver did not like that we told him the couch was wet and that he had nothing to put on the floor to protect my brand-new carpet. Again, all other movers put something on the floor. This one brought nothing, and the movers said they would fall. LOL, MY bottom of the stairs ends up stained; again, if the stain is not removed, I will send this to the company, too. They could have put the blankets but refused because it was "uncomfortable to them." Are they professionals? I have packers unloading my house in New York in the Snow, with blankets all over the house. No one fell or got hurt. THEY WERE PROFESSIONALS and POLITE!

Our delivery time was well communicated. Drivers arrived within FOUR minutes of the expected arrival time. Amazing. The delivery people were courteous, caring and conscie ... Read More Our delivery time was well communicated. Drivers arrived within FOUR minutes of the expected arrival time. Amazing. The delivery people were courteous, caring and conscientious. I was amazed at how cheerful they were and ever so careful with my new furniture!!! A great experience at every turn.

DO NOT USE. This company stole over $10,000 and refused to check warehouse for possible missing items. Lied to my face repeatedly and lied to the BBB. Did not honor its O ... Read More DO NOT USE. This company stole over $10,000 and refused to check warehouse for possible missing items. Lied to my face repeatedly and lied to the BBB. Did not honor its OWN contract. Did not follow company policy stated on its website. Broke irreplaceable items and ‘lost’ over $5,000 of my stuff. Staff would only talk to my husband and male neighbor. Corporate office was unresponsive for over a month-don’t return phone calls or messages. If I could leave negative stars I would. Moving is stressful, use a company that doesn’t add to it or steal your hard earned money. Additional details available on BBB website.

They were first-rate movers from start to finish. They arrived promptly, were polite, and worked quickly. They were very careful with my belongings and did not damage a ... Read More They were first-rate movers from start to finish. They arrived promptly, were polite, and worked quickly. They were very careful with my belongings and did not damage a single one. I was especially impressed by their capacity to navigate stairwells and tight corners without damaging any walls. In the expert hands of those who were watching over my possessions, I felt completely at ease.

The movers were incredibly helpful and friendly. They treated my home and possessions with the utmost care. It improved the experience well beyond my expectations. ... Read More The movers were incredibly helpful and friendly. They treated my home and possessions with the utmost care. It improved the experience well beyond my expectations.

Very upsetting and costly experience dealing with this company. Their lack of good customer service was astounding. The "professional" movers turned out to be people they ... Read More Very upsetting and costly experience dealing with this company. Their lack of good customer service was astounding. The "professional" movers turned out to be people they got off of Craig's list with no moving experience. They also held our stuff hostage when they added thousands onto our bill for the same inventory of items. We ended up paying $23,000 for a move that was supposed to be $18,000. We chose them because they were endorsed by Forbes but when I went back to look at the endorsement, it turns out it was a paid advertisement. Couldn't be more disappointed with the whole experience.

There was no damage whatsoever, and they expertly dealt with all of my fragile decorative items. Unloading was a breeze because they had already placed each box in its ... Read More There was no damage whatsoever, and they expertly dealt with all of my fragile decorative items. Unloading was a breeze because they had already placed each box in its designated room when we arrived at my new apartment. Everything they did was so professional, and I am so grateful.

Moving a condo to the 5th floor can be challenging, but this team handled it expertly. Because they were familiar with the building's relocation protocols, they made the ... Read More Moving a condo to the 5th floor can be challenging, but this team handled it expertly. Because they were familiar with the building's relocation protocols, they made the elevator reservation and loaded the truck without upsetting the residents. They cautiously moved through narrow hallways and elevator doors to prevent scratching the walls and flooring. I’m stunned by their professionalism.

Freshly, we required assistance moving stuff from our house up to a recently bought cottage up north. We also required a mover who could stop for us on route to pick up a ... Read More Freshly, we required assistance moving stuff from our house up to a recently bought cottage up north. We also required a mover who could stop for us on route to pick up a piece of furniture. James was a pleasure to work with. Very accommodating and professional. He dispatched two movers who were really quick, courteous, and very helpful. They went above and above to make the transition for us simple and straightforward. I heartily endorse Mayzlin Relocation LLC Moving!

The entire process, from packing to loading, took six hours for a three-bedroom house. The movers maintained a steady pace, taking short breaks every hour to stay hydrate ... Read More The entire process, from packing to loading, took six hours for a three-bedroom house. The movers maintained a steady pace, taking short breaks every hour to stay hydrated and energized. They had a checklist to ensure nothing was missed and double-checked each room before declaring it clear. Upon arrival at the new home, the team quickly set up ramps and began unloading. They asked for guidance on where to place each box and piece of furniture. They reassembled the beds and dining table and made sure the washing machine was level before leaving. Before departing, they swept the moving truck clean and ensured all packing materials were disposed of properly.