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Be Cautious — Understand What You're Signing
At first, I thought the negative reviews for this company must be from the odd disgruntled unlucky person. Now having us
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Be Cautious — Understand What You're Signing
At first, I thought the negative reviews for this company must be from the odd disgruntled unlucky person. Now having used the service, I wonder if the glowing reports are the exceptions instead, if they are even genuine.
We recently used Mayzlin for a cross-state-move, and had a frustrating and disappointing experience. I’m sharing this so others can avoid the same issues.
First, read the fine print carefully — especially regarding insurance. We didn’t realize we had signed a clause limiting reimbursement for lost items to just $1.20 per pound per article, which resulted in a pretty big loss when several boxes of our belongings went missing. That’s all they were liable for, no matter how valuable the items were. I understand this is industry standard but think carefully about what this could mean if you lose boxes of items.
Second, the initial quote we received from the salesperson did not match the final cost. The sales person was friendly, called all the time and assured me the cost was locked in. When we had the "pre-move" call, suddenly the prices went up and we were told we would need more boxes, even though the item list was the same.
Third and most seriously, a good amount of our belongings never arrived. While the company accepted a portion of our claim, they rejected some claims for larger boxes, saying we should have noticed earlier — despite the chaos of a big move and nighttime delivery making that very difficult. The packing team were excellent and seemed trustworthy, so my guess is that the items got lost along the way, but who knows.
When I called to explain that my boxes were missing, the representative was exceptionally unsurprised and told me they could have been dropped at the wrong house, and people rarely ever ring up to return things to others.
There were scuffs on items, but I was just grateful they arrived. I wish we had done more research or gone with a company that offered full-value insurance by default and stood by their quotes.
Bottom line: Triple-check the insurance coverage, document everything, and spend time checking every single box has arrived before you sign at the other end. I regret not being more cautious. Lesson learned.
Move size: 2 Bedroom Home
Service cost:
$5060