Worst move ever.
Background: We are moving about 400 miles from the San Francisco to San Diego. The salesperson assured us that this move would be super simple and that we would receive o
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Background: We are moving about 400 miles from the San Francisco to San Diego. The salesperson assured us that this move would be super simple and that we would receive our belongings within 1 to 2 days.
Pick-up: We were scheduled for a 10:00 AM to 1:00 PM pick-up window. However, the driver didn't arrive until 4:00 PM with just two workers. He then said he would return with three more workers within 90 minutes. The additional workers finally arrived around 8:30 PM. While the workers were quick and efficient, the communication from corporate has been terrible. We were on a tight schedule, and prior to pick-up, we were assured they would arrive on time. We could not get ahold of corporate at all that day and the driver said "The delay is not his problem." It is his problem when no one from his company will speak to us.
Delivery: We are still waiting for our items. We were told to expect delivery within 1 to 2 days since it was a short drive. Although the paperwork mentioned a possible 7-day delivery, the sales person (Scott) indicated he would be shocked if it took that long - which would be today.
We've made countless attempts to reach out, calling and emailing multiple times. After 20 calls, we finally spoke with someone who informed us that delivery is now estimated to take between 7 business days and 30 business days (FOR A 400-MILE MOVE). How is that a reasonable estimate? Especially when we were told 1 to 2 days to begin with.
We are sitting in an empty house with a young baby who is running out of supplies because of this company's misrepresentation of services. Every time we try to get an update, we receive no clear answers. One customer support representative even expressed surprise at the delay, noting that she’s never seen a move take this long and was puzzled as to why our items weren't delivered straight to our house. It is absolutely insane that we’ve been waiting a week with no end in sight for such a short move.
At this point, I'm giving them a 2/5, though realistically it's more like 1.5/5. If we get a resolution soon, I will update my review. Otherwise, I will downgrade it to 1/5. The communication from this company is abysmal, and living in an empty house with a baby is incredibly challenging. If they could clearly communicate some expectations, I wouldn't be upset, but giving us the runaround and now saying we might be waiting 30 business days is absurd. If we do not hear back shortly, we will be filing complaints with DOT and BBB.
Update #1 (8/26/24): Today is the final day of their 1 to 7 business day estimate (despite being told 1 to 2 days). We received a call late last Friday afternoon stating "It will arrive sometime next week, but we can't say exactly when." I still can't believe best case scenario is it will take 2 weeks to move our move 400 miles. That is assuming we actually get the delivery this week. Still waiting...
Move size: 3 Bedroom Home
Service cost:
$5580