Unsatisfied customer SERVICE
Our experience with Mayzlin Relocation was extremely disappointing due to major delivery delays and poor communication. Our shipment was picked up in late June, and our first available delivery date was early August. Despite that, we went weeks without any clear update on when our belongings would actually be routed or delivered. Throughout this period, communication from the company was inconsistent. We repeatedly reached out for basic status information and were often told they were “still working on the route” with no timeframe for when we could expect movement. With kids starting school and an empty house for weeks, the lack of transparency made an already stressful cross-country move much harder. To be fair, the loading & unloading crews were excellent — professional, hardworking, and careful. But the overall delivery process and customer communication fell far short of what we expected when choosing a full-service moving company. I’m sharing this so others can make an informed decision. If you’re considering Mayzlin, be aware that delivery timelines may be far longer than the move in date and updates can be difficult to obtain.
