Worst Company Ever
I would never recommend Illinois Movers, Inc. to anyone. On May 31, I spoke with the company about my move. They assured me they could handle it and told me my belongings would arrive at my new home in about two days. Based on that promise, I paid the required deposit. When they picked up my belongings, I had to make another payment as agreed, packed up, and drove to my new home expecting everything to arrive shortly afterward. A week went by, and I hadn’t heard a single word. I called, texted, and emailed repeatedly. Their voicemail was always full, so I couldn’t even leave a message. At that point, I honestly thought I had been scammed. After two weeks, I finally received an email saying they would deliver my belongings whenever they had enough shipments going near my destination. That was never mentioned when I hired them. I explained that I needed my belongings as soon as possible. Their response was that they would contact me when they were ready and specifically told me not to contact them again. Another two weeks passed before they emailed saying they might deliver on Monday or Tuesday and would call 24 hours beforehand. Instead, they called Tuesday afternoon and said they would be there in three hours. Since I couldn’t be there on such short notice, I had to ask a neighbor to meet them and let them put everything in my garage. To make matters worse, several of my belongings arrived heavily damaged. On top of that, the delivery driver was demanding a tip, even though my items were weeks late and damaged. Asking for a tip after providing such poor service was unbelievable. This entire experience was stressful from start to finish. They made promises they didn’t keep, were nearly impossible to communicate with, provided almost no updates, delivered weeks later than promised, damaged my belongings, and then expected a tip. Save yourself the frustration and use a different moving company. I truly wish I could give them less than one star.
