Terrible communication on important matters
The movers themselves were good. Unfortunately the company is horrible. I guess that all of the 5 star ratings got what they paid for but we did not! All of our belonging
... Read More
The movers themselves were good. Unfortunately the company is horrible. I guess that all of the 5 star ratings got what they paid for but we did not! All of our belongings were to be loaded on one truck and moved to our new home. This was not the case and had it been I would not be writing this reply. Broken items are sometimes part of the move but that is not my issue. Our issue is that all of our items were taken to a location where the truck was unloaded and everything was put onto a semi that had multiple moves on that truck.. When our items arrived and unpacked, we discovered that were missing boxes. All of our items were not delivered. We called the moving company and they transferred me to a claims department that only talked about the broken items. We were never able to discuss the issue. They just kept saying that they don’t see anything and would let us know if they find anything. This is not the professional business reply that I expected. When you pay 30k to have someone move you, would think that would work to find your personal items and make it a priority but no, they just kept saying that they don’t have it. At this point I would expect them to contact the other people that hade their possessions on the same truck and see if something was left behind. Also, every box is tagged with a QR code that is connected to a “Lot” number so if it was just sitting around, someone would scan the tag and get the items back to the owners that over paid for a move! So extremely DISGUSTED, DISSATISFIED & DISAPPOINTED in this company that I had to share my experience. I am not one to do so in this manner, usually I only give positive comments or no comment at all but this time it has has hit too hard and too deep. They have a lot of 5 stars, I don’t understand why they wouldn’t help in our case. We just wanted out personal items delivered like they should have been!
Move size: 3 Bedroom Home
Service cost:
$30000
