Helix Moving and Storage

If I could do zero star I would

I initially chose Helix Moving Company for our scheduled move on August 31st, between 8-10 AM, and made a deposit in good faith. Unfortunately, just four days before our ... Read More I initially chose Helix Moving Company for our scheduled move on August 31st, between 8-10 AM, and made a deposit in good faith. Unfortunately, just four days before our move (yesterday afternoon), they informed us of a significant scheduling change, pushing our time slot to 2-4 PM due to overbooking. Not only is this inconvenient but highly unprofessional! The explanation given was that our move was "too small" to warrant a dedicated truck, and they needed to accommodate additional jobs en route. Why was this not considered during the time of the service acceptance and deposit made? For those who are reading this review, this is extremly frustrating because we had to book the loading docks in both apartment (one we are moving out of and the one moving into) in advance because we're not the only tenants moving that day. When I reached out to Helix to discuss this issue, their representative, Sean, simply brushed off my concerns. He said that their contract only guarantees the move date, not the specific time, and casually suggested that I should just "work out the timing with our neighbors. Since, Helix failed to stick to out agreed time, we had no choice but to find another moving company that could meet our original schedule without changing the cost. If you're thinking about using Helix Moving Company, be cautious. Their shaky commitment to schedules and booking practices could throw a wrench into your moving day, just when you need things to go smoothly.