Helix Moving and Storage

I initially chose Helix Moving Company for our scheduled move on August 31st, between 8-10 AM, and made a deposit in good faith. Unfortunately, just four days before our ... Read More I initially chose Helix Moving Company for our scheduled move on August 31st, between 8-10 AM, and made a deposit in good faith. Unfortunately, just four days before our move (yesterday afternoon), they informed us of a significant scheduling change, pushing our time slot to 2-4 PM due to overbooking. Not only is this inconvenient but highly unprofessional! The explanation given was that our move was "too small" to warrant a dedicated truck, and they needed to accommodate additional jobs en route. Why was this not considered during the time of the service acceptance and deposit made? For those who are reading this review, this is extremly frustrating because we had to book the loading docks in both apartment (one we are moving out of and the one moving into) in advance because we're not the only tenants moving that day. When I reached out to Helix to discuss this issue, their representative, Sean, simply brushed off my concerns. He said that their contract only guarantees the move date, not the specific time, and casually suggested that I should just "work out the timing with our neighbors. Since, Helix failed to stick to out agreed time, we had no choice but to find another moving company that could meet our original schedule without changing the cost. If you're thinking about using Helix Moving Company, be cautious. Their shaky commitment to schedules and booking practices could throw a wrench into your moving day, just when you need things to go smoothly.

Terrific service from Gerson, Leo, and Dyel. Took care of my move to and from the location. 5/5 would recommend. Well organized! Terrific service from Gerson, Leo, and Dyel. Took care of my move to and from the location. 5/5 would recommend. Well organized!

Please avoid them !!! They are FRAUD. We recently hired them to move, they give you a package of $600 for 4 hrs. We packed most of the stuff before they came... they just ... Read More Please avoid them !!! They are FRAUD. We recently hired them to move, they give you a package of $600 for 4 hrs. We packed most of the stuff before they came... they just had to pick some of the furniture and load in the truck and pick boxes of crockery we had packed. They were very slow...trying to use the 4 hrs package in just packing and loading the truck. We helped them load, hence they did not have much option to delay. We were all done with packing and loading in 1hr and 15 mins from their time of arrival. We had to drive 31 miles to the new place, google map showed us 34 mins to the destination. We started same time, we reached in 37 mins. and there truck did not arrive for almost 2 hrs !!!! We kept waiting at the destination and kept calling them... they did not answer in the beginning but later they called us to say they are stuck in traffic. Basically, they crossed the 4 hrs fixed price commitment, and then started charging $130/hr. One of the strange policy they have, they don't unload the truck until they get there money and make you sign documents. It was a unpleasant experience dealing with them. Please stay away from them....

Mike, George and Fernando were tremendous on our move day. Professional and precise, 5 stars through and through. Mike, George and Fernando were tremendous on our move day. Professional and precise, 5 stars through and through.

Daniel and his crew were punctual, fast and careful with all of the packaging and furniture. Highly recommend! Daniel and his crew were punctual, fast and careful with all of the packaging and furniture. Highly recommend!

I did not have a good experience with this company. The movers came an hour later than my allotted window. One of my bookcases was broken during loading. And they even we ... Read More I did not have a good experience with this company. The movers came an hour later than my allotted window. One of my bookcases was broken during loading. And they even went to the wrong address, adding unnecessary time to my bill. Ridiculous. I also had to pay for a special “box” for my TV when I made the $150 deposit, but they never used said box. 🤦🏻‍♀️

Srecko and his team were super helpful and friendly, reduced the stress of moving a lot :) Really good experience! Srecko and his team were super helpful and friendly, reduced the stress of moving a lot :) Really good experience!

Amazing experience! The movers were very fast and so helpful. Will definitely use Helix again. Royal Treatment. Amazing experience! The movers were very fast and so helpful. Will definitely use Helix again. Royal Treatment.

Gerson and Elvin were fantastic! Very efficient, professional, and friendly. We had a great experience with Helix Moving. Gerson and Elvin were fantastic! Very efficient, professional, and friendly. We had a great experience with Helix Moving.

Mike and his team were absolutely fantastic during our cross-country move. None of our stuff was lost or damaged (as far as I can tell) and the crews were quick while sti ... Read More Mike and his team were absolutely fantastic during our cross-country move. None of our stuff was lost or damaged (as far as I can tell) and the crews were quick while still being respectful of the house. I would absolutely use them again.