Moving company in Palm Coast, FL
To relocate my office from FL to IN, I hired Gulf Stream Van Lines. They have the knowledge and tools necessary to carry out the transition efficiently. If I were to move again, I would consider using them.
I am writing this review to warn others about my experience with Gary Thomas at Gulf Stream Van Lines. What happened to us felt deceptive from the very beginning, and it resulted in thousands of dollars lost, weeks of delays, and significant stress for our family. Our daughter was moving from Utah to Missouri, and after our truck was totaled, we needed help transporting her already packed belongings. On January 16, 2024, I received an unsolicited text from Gary Thomas, who said he could offer a low cost solution because he supposedly had a driver less than 50 miles away who was returning to Missouri empty. I told him we already had a moving container scheduled to arrive the next day, and the total cost with delivery was $3,500. He insisted he could save us money, and he also promised to provide movers who would load everything, unload it in Missouri, and even set up her home. Based on those assurances, we agreed to move forward. He provided a written estimate of $3,515, and we paid a $1,750 deposit. We were told the truck and movers would arrive on January 17th or 18th, and delivery would be on January 21st or 22nd. None of that happened. No one showed up on the promised dates. Instead, on January 21st, a completely different company — American Home Movers — arrived. We had never hired them, never spoken to them, and never agreed to work with them. This is when we learned that there was never a driver going back to Missouri empty, and that Gary Thomas had simply passed our job to another moving company like any other lead. The situation only got worse from there. American Home Movers required my husband to sign paperwork with the price left blank, then later claimed our daughter’s belongings took up far more space than they actually did. Her items were not stacked to the roof and were spread out, yet we were told they occupied excessive volume. The final price ballooned to $10,654.75, with immediate payment demands and cash requirements upon delivery. Her belongings were then taken to Las Vegas, where they sat for 21 days before being moved again. Items were mixed with other customers’ belongings, several things were missing, and some boxes had mice inside. The claim link we were given didn’t work, and no one attempted to recover the missing items. None of this matched what Gary Thomas promised. None of it matched the agreement we agreed on. And none of it resembled the “empty truck going to Missouri” story he used to secure our deposit. I am sharing this so others can avoid the same experience. What we were told and what actually happened were two completely different things, and it cost us greatly in time, money, and peace of mind.
"Terrible communication, still no delivery. Wondering if they stole it? My 89 yr old grandmother sold her house to move to a condo, and we contracted GS to pick up some family furniture from her in MO to deliver to us in IL. We were told to give a 2 day window to be available for delivery. We did - Thurs/Fri. First we were told “Friday morning,” then Friday night, then Saturday morning, Saturday night, Sunday afternoon, Monday morning.. and now here we are at Monday morning and NOTHING. Each time we were ready and waiting but had to call the delivery person to ask where he was - he did not call us to say he’d miss the window, he gave us no advance notice that he wouldn’t make it. He missed the window at least 6 or 7 times. Most times he was “still 300 miles away” or “still 2 hours away,” even an hour after expected delivery. Rarely did he answer the phone at all. At this point I don’t know if he even has my furniture or if he’s stealing it or what the heck is going on. I can’t figure out why he would keep giving us times and missing them. I would not have cared if it took longer than expected, but now we’ve waited around for 5 days expecting a delivery. I’m not sure it will ever come. I’m afraid we’ve lost all the beautiful heirloom furniture from my grandmother’s house, her china, etc. Do not contract with this business.
In the past year, we've used Gulf Stream Van Lines 2 times. They moved us from old home, put our things in storage while the house was being built, and today they brought us back to MN. They were quick, polite, and on time every time
I contacted this business at the last minute, hoping they could squeeze me in for a move. They were very responsive and accommodating, and they sent over Wayne and Robert to handle my stuff. They were very careful and respectful, making sure they didn’t damage any of our new crib’s walls or our furniture. They wrapped everything securely and moved it with ease.
Our neighbors needed assistance with their downsizing. Gulf Stream Van Lines, with a friendly demeanor, offered extra assistance with organizing and decluttering. Our parents had a smooth transition because the movers were patient and respectful.
The initial assessment process was thorough, with their team carefully noting every item that needed to be moved. They provided a detailed estimate, which they adhered to throughout the entire process. Their punctuality on moving day was remarkable, and Crew was outstanding.
Gulf Stream Van Lines is top-notch; they are the finest for relocating fragile and delicate items, especially when experiencing an off-city shift. They made my work easier and less stressful. I wholeheartedly recommend these boys.
My husband and I are moving to Arizona. Well we’re doing it now. Not only did they completely misconstrue their quote, but they left inventory out to make it seem like they beat their competitors and we put our down payment down. We just tried to do our inventory review and the man, Jordan who was on the phone with us intentionally spoke over us, then proceeded to try and gaslight us into thinking that we were wrong. My husband pulled up the receipts to try and verify and Jordan kept essentially calling him a liar. He then hung up the phone on my husband after not letting him explain anything. We called back and he started calling us names and when we asked to speak to customer service he continued to berate us. We call customer service same thing different person. We’re expecting a call in the morning from her supervisor to try and absolve some issues but we’re no longer going to be working with them. Sucks we left our deposit. It seems like all they’re trying to do is get more money from people then get them to cancel.
I've used their moving services on three separate occasions and would absolutely use them again if I ever needed to relocate! Their movers perform an excellent job by professionally packing the ceramic dishes.
At My Good Movers, we believe peace of mind starts with verified credentials. Gulf Stream Van Lines holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
I've used their moving services on three separate occasions and would absolutely use them again if I ever needed to relocate! Their movers perform an excellent job by pro ... Read More
43 reviews
Advertised as movers who handled our belongings with the utmost care and consideration, these guys really delivered.
After having a positive experience with Gulf Stream Van Lines on a level, I decided to use them for my interstate relocation. Both groups delivered superb results, worke ... Read More
The movers from this business made the process easy and stress-free. I would gladly collaborate with them again.
GSVL is by far the greatest moving firm I've ever hired. They took very excellent care of my possessions. My glassware and other delicate objects were meticulously wrappe ... Read More
I couldn't be happier with David and Michael handling of my complete relocation. They did an excellent job without any guidance and even above our expectations. All my r ... Read More
The initial assessment process was thorough, with their team carefully noting every item that needed to be moved. They provided a detailed estimate, which they adhered to ... Read More
I was astounded by the speed and expertise of the movers. They were swift and worked without any breaks from day one. My wooden chairs, tables and other furniture were se ... Read More
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"Terrible communication, still no delivery. Wondering if they stole it? My 89 yr old grandmother sold her house to move to a condo, and we contracted GS to pick up some ... Read More
To relocate my office from FL to IN, I hired Gulf Stream Van Lines. They have the knowledge and tools necessary to carry out the transition efficiently. If I were to move ... Read More
Gulf Stream Van Lines helped me relocate my workplace from AL to NE. Even though I wasn't surprised by the objects' efficiency since they were so happy. They were easy to ... Read More
Gulf Stream Van Lines is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Gulf Stream Van Lines actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
