What you see is NOT what you get. BEWARE!
I spoke with Dylan initially and was assured and reassured that there would be NO additional charges than what he charged us unless there was more to our shipment than what I had told him. I asked repeatedly about additional costs and charges from the shipper and was again, reasssured. Everyone I spoke with was so friendly and helpful and reassuring. We were shipping a washer and dryer, a small cabinet and 14 book boxes from Western Colorado to Houston, TX. I paid a third down and when the shippers got here they had to pickup the boxes from our home and the washer/dryer from storage. They charged me 70% of the remaining balance before they went to storage. They also had me sign their paperwork altho' it was still blank. He said he was going to fill in the rest once he saw if any additional costs would be incurred (adjustment in size). NO mention until we got out to storage that crates would have to be built for the boxes, the cabinet and the W/D BUT he was cutting us a deal (at a 50% reduced rate) of $700. He also told us that the furniture was being loaded onto a semi (after they picked up other shipments in Yuma, AZ, Las Vegas and somewhere in CA) then shipped to Houston. I didn't have the additional $700 so I told the shippers to leave our stuff (denying their service.) They were quite happy about that and left. They left and never gave me my copy of the signed blank paperwork that was going to be completed at storage. I called Guaranteed Van Lines first thing this morning (Monday) as they were closed yesterday and all they could say was I should've read the contract. And whatever "guarantee" Dylan gave me about a 100% refund right up to the move was incorrect. So I am out $1400 that I had to scramble to get in the first place. What's funny is another moving company called me with quotes and warned me about Guaranteed being a broker and not a shipper and that additional charges from the shipper would not be surprising. This was the straw that broke the camel's back. The week had been horrible to begin with (losing my sister-in-law then having to put our furbaby to sleep) and this just topped it off. I found myself breaking down in tears on the phone to Guaranteed this morning and had to end the call. I am beyond frustrated.
