Dishonesty/Fraud
I am writing this review to document serious concerns about the company’s apparent fraudulent payment practices. I initially spoke with Steve Miles and sent a check as a down payment for our move. A few days later, Mr. Miles told me that the bank had stopped payment on the check and asked me to send a replacement. Because I was concerned, I contacted my bank and learned that both checks had been cashed. I then contacted Gary in the Quality Assurance Department, whom I understood to be Mr. Miles’s supervisor. Gary stated that the company’s records showed the first check had been returned, which conflicted with both the bank’s records and the explanation I had received from Mr. Miles. I sent Gary a bank copy confirming that the first check had been cashed. I received no further response, and my money has not been returned. Given the conflicting explanations, duplicate payment, and lack of follow-up, I am concerned that the matter may involve improper payment handling or fraudulent activity by an individual in finance, Mr. Miles and Gary. I did not use this company, I moved with a better company.
