Bait-and-switch pricing, delayed delivery, and terrible customer service—avoid!
I originally chose Global Trans Van Lines because the salesperson was accommodating, assured us they were a direct carrier (not a broker), and didn't apply the high-pressure tactics that other companies used to get a deposit. Unfortunately, three weeks after our delivery, I have three major complaints: 1. Bait-and-Switch Estimate: They do not offer binding estimates. Despite a video call to account for every item and avoid surprises, the movers claimed we had an additional 200 cubic feet of belongings on moving day, adding $1,000 to our estimate. We quickly realized this extra volume was because they left chairs and desks fully assembled to take up more space. We had to dismantle the furniture ourselves with a screwdriver, reducing the overcharge to $300. Additionally, they made us write our partial payment check to a completely different company, indicating that Global Trans Van Lines likely brokered out the job despite their initial promises. 2. Severe Scheduling Delays: A specific delivery window was our top priority due to frequent work travel. The salesperson assured us that by picking up our belongings a week early, they would arrive on time. Instead, they held our items for two extra weeks and blamed us for supposedly setting up the delivery date "wrong"—even though the salesperson handled all these details. We were left without our belongings (and a place to comfortably live) for three weeks, and we had to cancel two weeks of work trips because they couldn't give us a clear delivery date. 3. Damaged Items and Ignored Claims: I was willing to overlook the delays and estimate changes, but our belongings arrived damaged, including a completely destroyed desk and shoe rack. The salesperson promised to send claim information but never did. When I emailed photos and the bill of lading noting the damage, they promised a review within 48 hours. A week later, after I followed up because I desperately needed the desk for work, they responded by asking me to resubmit the exact same information. It has been another week since I resubmitted everything, and I have received zero response or acknowledgment. In summary, the post-deposit experience has been incredibly disappointing. Once they had our money, they showed zero interest in customer service and operated exactly like the sketchy brokers they claimed not to be.
