Emerald Van Lines

Once you pay the downpayment, they do not care about you.

This is a complete scam. I was skeptical when I first heard the complaints about Emerald, and I thought "I am giving them a lot of money and the sales people are so nice, ... Read More This is a complete scam. I was skeptical when I first heard the complaints about Emerald, and I thought "I am giving them a lot of money and the sales people are so nice, I'm sure they will treat me well." WRONG. After you pay your downpayment, they don't care about you at all. They subcontracted our move out to the rudest moving company I have ever encountered and didn't help us at all. They were late to pick up our stuff, told us our things would be delivered on a date then arrived a WEEK later, and wouldn't give us any updates when we called and asked. In fact, the moving company hung up on us when we tried to ask a few basic questions. After we finally got all our things, we were using our vacuum, and smelled cigarettes and burning. We opened up our vacuum filter to find 7 cigarette butts. We have never smoked, which means the movers were smoking by our stuff and then USING OUR VACUUM. We ended up throwing the vacuum away because it smelled so bad. We have emailed Emerald several times asking for remediation, and they won't give us the time of day. I'm so frustrated and wouldn't advise anyone to use them. 0 stars.