Moving company in Boca Raton, FL
Moving my 4-bedroom house with 30 pieces of large furniture was smooth. They disassembled and reassembled everything in 7 hours.
Bait and switch.My $5000 quote ended up being $15000. They need a class action lawsuit for what they’ve done to so many people. I was treated horrible by the movers “Sala”, stuff broken, missing and the fake CSI claim never paid. Im still heartbroken over this.
They said to just give them a rough estimate of how many boxes, and storage containers, and what items would be going onto the truck. I told them about all the items that were not in boxes. And come June when we did a final inventory the items, I initially told them about that were not going to be in boxes, they were not on the list, so they said since there were more items than initially quoted the price was going to increase. I told them it's not my fault the lady didn't add the items i told her about. Then they told us it would take months for my stuff to get to where I was moving when I was told it would only take a few weeks at most. So we had to pay more in order to get it sooner. I was also told that I had to get money orders that was the only thing they would take once my stuff was delivered. so, i got them. Then when my stuff was delivered I was told that they can't take western union money orders they have to be postal money orders, I had already made them out to Mak Elite who are the movers that had my stuff, and so I couldn't cancel them, I had to send them to western union. My mother had to send me the money so now all together this move has cost me over $7000.00. I get the money for them, and they tell me i have to sign something before I get my stuff, I tell them I'm not signing anything that says i received my items until it's all off the truck, they said that's not what this is. I looked at it; I didn't see anything on there that said I received my items in good condition. But down at the bottom in small lettering it said just that. I had to sign that, or they wouldn't give me my items off the truck. The mover also left before I even had the chance to inform them that I had multiple missing boxes, and a missing storage container. and that I had someone else's box. They broke my bed, left my entertainment center upside down, dropped a box and broke irreplaceable pieces inside. And the company said I should have informed the movers of the missing boxes when they were delivered, and I tried to explain to them multiple times that the movers left without a word while I was checking everything. So, whatever you do DO NOT use this company go with a company that is registered with the BBB and double check reviews, weight your boxes, label them, and number them, inventory every box, container. this was an eye opener.
Having moved many times over the years emerald moving is one of the best! We have a big home that required two trucks with an overnight hold. Everything was wrapped and protected and not one item got damaged. They were professional kind and patient. The team worked collaboratively which you don’t always see. Thank you for all your hard work I was very pleased with the service.
Like many others, my experience started off well. The salesman was kind and assured me this would be an easy move with no issues. Unfortunately, things quickly went downhill from there. They requested a deposit in the form of a check, which I later realized was a tactic to make it difficult to get a refund. About a week before the move, I received a call from a man who was unprofessional and argumentative. When I asked simple questions, he had a temper tantrum and demanded an additional $1,500. He made it clear that if I refused to pay, I would have to cancel—and I wouldn’t receive a refund. After reviewing the contract, I saw that they only allow a few days to cancel with a refund after booking, which feels deceptive. Fortunately, my sister-in-law works for the Florida Attorney General’s office, and I have forwarded all the details to her. I hope they take action against this company.
The salesman, Paris, told me one thing and when the movers (who they outsourced to a horrible company called Sala Movers out of New Jersey) it was the complete opposite. I was told the mover who arrived at my house would accept credit cards. Upon arrival the two movers laughed when I asked about the credit card machine and said no moving company carries card machines. My move was delayed because I had to write a check and Sala would not move my furniture until the check cleared five business days later. My bank said there was no way that it would take five days to clear. Also, Emerald quoted $10k for the move from Texas to Washington state. Sala tried to charge me $24k but they didn't tell me that until they had packed half of my stuff. So we decided to pack the rest of our furniture in U-Haul pods (which were great!). The pods arrived in Washington 1 week before Sala's truck arrived. Sala only sent 1 person to unload all of our stuff! So we ended up helping him unload our stuff. Of course, there were items that were scratched, including my floors.
I hired Emerald to move me from Knoxville TN to Sebring Florida. I paid a large deposit and 30 days prior to my move paid another large deposit. Confirmed with the company when my move was scheduled for. The 2nd day before my move of June 5 still nobody contacted me to confirm when they would be here. Emerald customer service was non existent and I eventually hired another crooked moving company because nobody ever was going to pick up my stuff. NEVER USE THESE CROOKS. You know when they will not take a credit card they are crooked and want no accountablity. SAVE YOUR MONEY HIRE SOMEONE ELSE. I have asked for my 2nd deposit back and they refuse and I know otheres have had similar experiences with them.
This was the worst experience of my life. From the start, the salesperson blatantly lied to me. A few days before my move, the company doubled the cost, leaving me with no choice but to either pay the inflated price or cancel and lose my deposit. They also required payment by check, preventing me from disputing the charge as I could with a credit card. When moving day arrived, a completely different company showed up—even though I had been assured they would handle the move themselves. I later discovered they don’t even own their own trucks. To make matters worse, one of the movers kicked my elderly, non-aggressive dog simply because he was in the way. Words cannot fully describe how awful this experience was.
WORST COMPANY EVER. To give us our initial estimate they said to just give them a rough estimate of things in our house, especially large items and then for anything additional we would be charged $3.70 per cubic foot when we did the final inventory call 3 days before the move. I had packed most of our stuff about a month before and called to update the inventory and they said to wait until the inventory call three days before. I also asked to know what company would possibly be moving us since I had found out AFTER the deposit that it wasn’t them (contrary to what the rep said initially) and they refused to provide that information. On the inventory call three days before our move went from $2800 to $9100. Our cubic feet had gone up and for small items they basically said it had doubled but they didn’t just charge us $3.70 per cubic foot, they added a $500 fee for changing the inventory and changed their estimate fee from $1600 to $3600. So they added over $2500 just in fees. I think they try to trap people into going with them because it’s too late by making you wait to give an updated inventory until three days before the move so you won’t have other options. We ended up canceling, received no refund/partial refund on our deposit and were treated extremely unprofessionally. Now we’re using a u-haul because we have no other options. Choose any other moving company!!
I love this company, they really calmed me and my nervousness in regard to my move. I have not ever moved on my own before but my booking call was fairly simple, I just was not sure of my box count. Luckily I got to tidy up all those lose ends before pickup and everything was very smooth and efficient. Surprisingly so actually. Very satisfied, thank you Emerald!
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Reviews summary
Recommended based on user reviews
They said to just give them a rough estimate of how many boxes, and storage containers, and what items would be going onto the truck. I told them about all the items that ... Read More
25 reviews
I hired Emerald to move me from Knoxville TN to Sebring Florida. I paid a large deposit and 30 days prior to my move paid another large deposit. Confirmed with the compa ... Read More
I love this company, they really calmed me and my nervousness in regard to my move. I have not ever moved on my own before but my booking call was fairly simple, I just w ... Read More
My move went great! I just moved here from Nebraska last year, my family moved to Boston to be closer to our church family and everything went very smooth. No confusion, ... Read More
Moving my 4-bedroom house with 30 pieces of large furniture was smooth. They disassembled and reassembled everything in 7 hours.
These guys are rock stars!! Very efficient, professional and helpful. They were so careful and aware of everything around, so as not to damage anything. I highly recommen ... Read More
Amazing movers!! Will use them every time I move. I had a small move with furniture from my condo going into storage and I thought for sure it would not all fit. But Matt ... Read More
The best service Iv ever gotten with a mover and I have moved 14 times in my adult life. Very easy process to book and revised all of my items before pickup, responsive c ... Read More
I had a great experience moving with Emerald! I did not like having to wait 6 days for my delivery although I understand there was some inclement weather in California ov ... Read More
I requested a quote got 100 calls promising best lowest price frome nicest young lady just sweet as could be said didn't need to have exact count of items didn't sent som ... Read More
Having moved many times over the years emerald moving is one of the best! We have a big home that required two trucks with an overnight hold. Everything was wrapped and p ... Read More
Emerald Moving Logistics is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Emerald Moving Logistics actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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