Moving company in Boca Raton, FL
They are responsive, all went as planned and they did a great job for a fair price. They made it easy for us when we needed access to a piece of furniture while it was in storage. Highly recommended
The salesman, Paris, told me one thing and when the movers (who they outsourced to a horrible company called Sala Movers out of New Jersey) it was the complete opposite. I was told the mover who arrived at my house would accept credit cards. Upon arrival the two movers laughed when I asked about the credit card machine and said no moving company carries card machines. My move was delayed because I had to write a check and Sala would not move my furniture until the check cleared five business days later. My bank said there was no way that it would take five days to clear. Also, Emerald quoted $10k for the move from Texas to Washington state. Sala tried to charge me $24k but they didn't tell me that until they had packed half of my stuff. So we decided to pack the rest of our furniture in U-Haul pods (which were great!). The pods arrived in Washington 1 week before Sala's truck arrived. Sala only sent 1 person to unload all of our stuff! So we ended up helping him unload our stuff. Of course, there were items that were scratched, including my floors.
WORST COMPANY EVER. To give us our initial estimate they said to just give them a rough estimate of things in our house, especially large items and then for anything additional we would be charged $3.70 per cubic foot when we did the final inventory call 3 days before the move. I had packed most of our stuff about a month before and called to update the inventory and they said to wait until the inventory call three days before. I also asked to know what company would possibly be moving us since I had found out AFTER the deposit that it wasn’t them (contrary to what the rep said initially) and they refused to provide that information. On the inventory call three days before our move went from $2800 to $9100. Our cubic feet had gone up and for small items they basically said it had doubled but they didn’t just charge us $3.70 per cubic foot, they added a $500 fee for changing the inventory and changed their estimate fee from $1600 to $3600. So they added over $2500 just in fees. I think they try to trap people into going with them because it’s too late by making you wait to give an updated inventory until three days before the move so you won’t have other options. We ended up canceling, received no refund/partial refund on our deposit and were treated extremely unprofessionally. Now we’re using a u-haul because we have no other options. Choose any other moving company!!
Truthfully the best and most stress free move I’ve ever had. My wife is a traveling nurse we move often so definitely not my first rodeo. Majority of our moves were a nightmare with other companies but Emerald went above and beyond cannot thank them enough. 5 outta 5 stars!!
Tim was easy to work with. Paul and crew were very courteous and efficient. We moved one way to PCB and it was handled well.
Like many others, my experience started off well. The salesman was kind and assured me this would be an easy move with no issues. Unfortunately, things quickly went downhill from there. They requested a deposit in the form of a check, which I later realized was a tactic to make it difficult to get a refund. About a week before the move, I received a call from a man who was unprofessional and argumentative. When I asked simple questions, he had a temper tantrum and demanded an additional $1,500. He made it clear that if I refused to pay, I would have to cancel—and I wouldn’t receive a refund. After reviewing the contract, I saw that they only allow a few days to cancel with a refund after booking, which feels deceptive. Fortunately, my sister-in-law works for the Florida Attorney General’s office, and I have forwarded all the details to her. I hope they take action against this company.
This was the worst experience of my life. From the start, the salesperson blatantly lied to me. A few days before my move, the company doubled the cost, leaving me with no choice but to either pay the inflated price or cancel and lose my deposit. They also required payment by check, preventing me from disputing the charge as I could with a credit card. When moving day arrived, a completely different company showed up—even though I had been assured they would handle the move themselves. I later discovered they don’t even own their own trucks. To make matters worse, one of the movers kicked my elderly, non-aggressive dog simply because he was in the way. Words cannot fully describe how awful this experience was.
Great moving company!! Reid and Thomas helped move my mom from FL to GA. They were professional, efficient and reliable.
Bait and switch.My $5000 quote ended up being $15000. They need a class action lawsuit for what they’ve done to so many people. I was treated horrible by the movers “Sala”, stuff broken, missing and the fake CSI claim never paid. Im still heartbroken over this.
They said to just give them a rough estimate of how many boxes, and storage containers, and what items would be going onto the truck. I told them about all the items that were not in boxes. And come June when we did a final inventory the items, I initially told them about that were not going to be in boxes, they were not on the list, so they said since there were more items than initially quoted the price was going to increase. I told them it's not my fault the lady didn't add the items i told her about. Then they told us it would take months for my stuff to get to where I was moving when I was told it would only take a few weeks at most. So we had to pay more in order to get it sooner. I was also told that I had to get money orders that was the only thing they would take once my stuff was delivered. so, i got them. Then when my stuff was delivered I was told that they can't take western union money orders they have to be postal money orders, I had already made them out to Mak Elite who are the movers that had my stuff, and so I couldn't cancel them, I had to send them to western union. My mother had to send me the money so now all together this move has cost me over $7000.00. I get the money for them, and they tell me i have to sign something before I get my stuff, I tell them I'm not signing anything that says i received my items until it's all off the truck, they said that's not what this is. I looked at it; I didn't see anything on there that said I received my items in good condition. But down at the bottom in small lettering it said just that. I had to sign that, or they wouldn't give me my items off the truck. The mover also left before I even had the chance to inform them that I had multiple missing boxes, and a missing storage container. and that I had someone else's box. They broke my bed, left my entertainment center upside down, dropped a box and broke irreplaceable pieces inside. And the company said I should have informed the movers of the missing boxes when they were delivered, and I tried to explain to them multiple times that the movers left without a word while I was checking everything. So, whatever you do DO NOT use this company go with a company that is registered with the BBB and double check reviews, weight your boxes, label them, and number them, inventory every box, container. this was an eye opener.
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Reviews summary
Recommended based on user reviews
I moved across the country 6 months ago. Had THE WORST nightmare experience with Emerald Logistics Moving. I talked to Matthew Wolf who I believe goes by another name, an ... Read More
25 reviews
Truthfully the best and most stress free move I’ve ever had. My wife is a traveling nurse we move often so definitely not my first rodeo. Majority of our moves were a n ... Read More
I had a 2 bedroom moved with this company. I made sure my inventory was accurate and knew how much cubic footage I needed before the truck showed up. I changed nothing on ... Read More
Tim was easy to work with. Paul and crew were very courteous and efficient. We moved one way to PCB and it was handled well.
They are responsive, all went as planned and they did a great job for a fair price. They made it easy for us when we needed access to a piece of furniture while it was in ... Read More
Great moving company!! Reid and Thomas helped move my mom from FL to GA. They were professional, efficient and reliable.
Emerald Moving Logistics is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Emerald Moving Logistics actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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