Jun 30, 2024
Terrible communication on important matters
Mistake to use these guys. Doubled the price once the movers had loaded my stuff so I didn't have a choice. Then terrible communication They don't even do the job themselves they farm it out to another company and you have to hope these guys are good. But nope they are so bad. All my boxes came warped and had obviously not been looked after well. So far nothing is broken but I'll update. If I was you I would look else where for your move.
Apr 25, 2025
Worst !!!
I chose this company because their initial quote seemed affordable, but what a mistake that was. By the end of the move, I was hit with all kinds of hidden charges. They charged extra for stairs, tape, and even for using blankets to protect furniture, which I thought was standard. None of these fees were mentioned during the initial quote, and my final bill was nearly double. They knew I had no choice but to pay, and the whole thing felt like a scam.
Feb 26, 2024
Comfortable service!
We had some big and weirdly shaped items, but the movers handled them like pros. They were really creative in moving things around. Their problem-solving skills were impressive.
May 08, 2024
Bad Experience
These people gave my stuff to someone else. The insurance company will not pay. This company is highly incompetent.
Aug 01, 2024
Pleasant and Proficient!
When my wife and I were preparing to move into our new home, I knew who to contact because of my prior experience working with Elite Van Lines on commercial projects for my company. We had a great experience working with them, and they made things easy.
Mar 08, 2025
Poor estimate and poor communication
Bunch of broken and missing items on arrival. Was told I'd get a refund for those. It's been 6 months and they still haven't sent the refund. My price doubled from my quote. I ultimately had to leave stuff behind and throw a ton of things away. I gave exact dimensions for everything I was packing PLUS 10 additional big boxes just in case (which I didn't need). Didn't matter. Driver showed up, loaded all my stuff, and then AFTER he had everything I own loaded, said it took up more space than he thought so I owe him more (which is illegal btw). He made me unload furniture from his truck myself to try to reduce the price to closer to what I was quoted. It was all super shady and I was threatened multiple times ("Well I have all your stuff now, so you can either pay me what I'm telling you orrrr...") I called Kristie at customer service and she said "well that sucks. You should just pay him. Nothing I can do" Customer service is awful and un-responsive. Kristie seems nice but she'll gouge you, lead you on, and then leave you out in the cold. Good luck. 2/10 experience. Most of my stuff did actually show up and wasn't stolen, so that's a win. But it was for twice as much cost, headache, twice as much stuff broken, twice as long, everything... This experience was awful. Both on pickup and delivery. Scummy company
Feb 08, 2025
BAD PEOPLE!
I was told one price. The price changed THEN I had to wait an extra 3 months to get my items. After calling consistently, I was told my items were going to be dropped off WITHOUT having to pay the drop off fee. That was a lie. AFTER paying the drop off fee I was told I'd get a refund for it. My number got blocked after I reached out to provide them the info. STAY AWAY!
Jul 30, 2024
Below 1 Star
They were a day late picking up property. They contracted to move my client's household items from Sun City, AZ to Missouri in 10 days. 14 days later and not a word from them. My Client (I listed his home for sale) took two weeks off from work to move and get settled, now he will have to take more time off without pay from his new job. Customer service did not return emails or voicemails from either of us. Terrible service. Do not use them. Cost is approximate.
Apr 16, 2024
Horrible Experience
I booked this company for an out-to-state move. They then handed it off to a scam trucking company that overcharged and had the absolute worst customer service. The driver gave less than 24 hours' notice to delivery and YELLED at me over the phone stating that if I could not accept the goods at the exact time, he would just keep them. Elite is dishonest and does not stand by their bids or their word. Run the other way!
Mar 13, 2025
This company LACKS INTEGRITY
This company will talk a good talk, but will not take accountability for damaged items or missing items. And do not rely on their insurance to cover the missing items and damaged, because they will dodge you like you are a bill collector. I filled an insurance claim in March of 2024 and they swear the would call me back everytime I called.... still I wait...I called so many times and they literally ignored my calls for months to avoid paying me. Avoid this company at all cost! And if you speak with Tony, Shelia, or Kristie, hang up! They are no help at all.
