Unprofessional and fraudulent
If I could leave zero stars, I absolutely would.
My initial conversation with Sheila for my move was wonderful, that conversation was the ONLY one where I felt satisf
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If I could leave zero stars, I absolutely would.
My initial conversation with Sheila for my move was wonderful, that conversation was the ONLY one where I felt satisfied with my service.
During the time of dealing with Elite Van Lines, my items were transferred from truck to truck, put into storage when it was not requested, it took just shy of six weeks for delivery to my destination, and then I was told I owed even more which the amount then changed when I brought it up from 450$ to 150$ when they were already aware of what to expect at destination location. I take responsibility for the fact that I have not paid the extra 150$ because the entire situation is completely abnormal and seems bordering on criminal with how they handled it.
This is not to mention that I received a call from a gentleman in Alaska who received items from my move. He is shipping those items to me which is incurring an additional 120$ amount. There are items/boxes that are as yet lost or unaccounted for.
Total paid to company is 3,759.14$ which was 1221.53$ deposit, 1287.61$ on day of pickup and 1250$ paid on day of delivery.
I have attempted to reach out to Sheila (my sales representative), Kristie (the “customer service manager”), and the regular customer service team on multiple occasions from July 2nd to today’s date (August 5th) with messages and texts left to request a callback or correspondence in regard to resolving this but without any communication whatsoever.
I am seeking reimbursement for the shipping cost from Alaska, the lost items, and the inconvenience of time and no communication.
Move size: Apartment Move
Service cost:
$3759