Apr 25, 2025
Worst !!!
I chose this company because their initial quote seemed affordable, but what a mistake that was. By the end of the move, I was hit with all kinds of hidden charges. They charged extra for stairs, tape, and even for using blankets to protect furniture, which I thought was standard. None of these fees were mentioned during the initial quote, and my final bill was nearly double. They knew I had no choice but to pay, and the whole thing felt like a scam.
Sep 26, 2024
It all worked out well!
Even though relocating might be a hassle, they made it easy! They showed exactly when they said they would, worked 8 hours straight, and packed my entire house faster than we had anticipated. I am really happy I hired them since they kept in constant, great contact with me.
Sep 16, 2024
The whole experience was so pleasant
I had never hired a moving company before, but Elite Van Lines set my worries at ease by working fast and efficiently while still being friendly, and I'm grateful for their help with my recent relocation from FL to GA.
Mar 08, 2025
Poor estimate and poor communication
Bunch of broken and missing items on arrival. Was told I'd get a refund for those. It's been 6 months and they still haven't sent the refund. My price doubled from my quote. I ultimately had to leave stuff behind and throw a ton of things away. I gave exact dimensions for everything I was packing PLUS 10 additional big boxes just in case (which I didn't need). Didn't matter. Driver showed up, loaded all my stuff, and then AFTER he had everything I own loaded, said it took up more space than he thought so I owe him more (which is illegal btw). He made me unload furniture from his truck myself to try to reduce the price to closer to what I was quoted. It was all super shady and I was threatened multiple times ("Well I have all your stuff now, so you can either pay me what I'm telling you orrrr...") I called Kristie at customer service and she said "well that sucks. You should just pay him. Nothing I can do" Customer service is awful and un-responsive. Kristie seems nice but she'll gouge you, lead you on, and then leave you out in the cold. Good luck. 2/10 experience. Most of my stuff did actually show up and wasn't stolen, so that's a win. But it was for twice as much cost, headache, twice as much stuff broken, twice as long, everything... This experience was awful. Both on pickup and delivery. Scummy company
Feb 09, 2025
They took care of our job very efficiently
Dan and Russell arrived a few minutes early and were very professional and courteous. They took care of our job very efficiently and with no problems. I would recommend Elite Van Lines to anyone.
Mar 02, 2025
Bloody basters
It's been a few months since my cross country move with this company. Have a page of issues but most important one is the false quotes they give. Started at $4000 and ended at over$13,000. I counted boxes, measured furniture and went over all I was moving for an hour with Erik. His quote took it to about $9000. When movers showed up a day after promised, price went above that. If I didn't pay what they said, my furniture on the street wasn't going to be taken. No option but to pay more. Please only use BBB accredited movers with good ratings. A box was missing and after notification, nothing was done. Only good thing was the professional staff who brought my things to my Pennsylvania home. Were on time and worked quickly. If you enjoy a stressful move, use this company. They are difficult to reach once they start receiving money from you and do not notify you of move dates unless you continue to try to reach them. I was looking forward to returning to Pennsylvania but this company added unbelievable stress.
Oct 04, 2024
Excellent service from A-Z.
Excellent service from A-Z. Quick response time professional staff is there to please every time. I have used Elite Van Lines 4 times in the past couple years. Everything was flawless they have earned my business. Pricing structure is fare and not complex. 👍🏻
Oct 19, 2024
Moved now 4 times in Florida
Moved now 4 times in Florida, and Elite Van Lines has by far been the most professional, efficient and pleasant experience I have had. You are in good hands, Dan and his team took apart bigger pieces, wrapped carefully and reassembled in our new apartment. Items were placed specifically where we wanted them set-up in the new apartment. The move was very quick, but that didn't result in sloppy or careless work. Not a single damaged box or item, would recommend highly. Team comes prepared with extra supplies if you have extra items unpacked or things that need special attention (ie art, lighting, etc.).
Nov 01, 2024
Service provided was done on very short notice.
Service provided was done on very short notice. Russell and his team arrived precisely on time, and worked quickly, quietly and efficiently, completing the task as promised and for the rate quoted. Having been professionally involved in working with movers for many years, I would recommend them highly for any job, big or small.
Feb 08, 2025
BAD PEOPLE!
I was told one price. The price changed THEN I had to wait an extra 3 months to get my items. After calling consistently, I was told my items were going to be dropped off WITHOUT having to pay the drop off fee. That was a lie. AFTER paying the drop off fee I was told I'd get a refund for it. My number got blocked after I reached out to provide them the info. STAY AWAY!
