Don't use them.
Don't use them.
They're a broker, so they don't actually move your stuff. They contract to the cheapest companies. Thus, it's likely poor quality movers will move your
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Don't use them.
They're a broker, so they don't actually move your stuff. They contract to the cheapest companies. Thus, it's likely poor quality movers will move your stuff.
The sales lady was sickly-sweat and indignified that I was taking my time trying to find the right movers. She said she would have to take away an "early birds" discount if I didn't make a decision soon. This was the only thing keeping this company clearly in the lead price-wise, so I got scared into choosing them.
She also totally shammed me. She asked what I was being estimated by another person, I mentioned the weight estimate. This company doesn't charge by weight, but she used the fact that they were estimating nearly a thousand pounds less as a reason why not to choose them, even though square footage had been the same. Apples to oranges.
I did not realize that the notice on the estimate stated "we can change the price of things on this invoice day of pick-up." I thought it was saying "we will charge you more if on day of pick-up you have more stuff." So day of pick-up, even though I had a list of nearly three-times the length of the estimate, most of it was small boxes. So an increase by maybe a third of volume somehow ended up doubling my costs.
I am fine that I was charged more for the extra stuff. I expected it. When I was doing estimates, I had barely packed and thought I had estimated correctly. But since it was a home full of stuff we had inherited, I had no actual clue how much we'd pack up.
(NOTE: I will discus the movers. They clearly state they do not assume liability for the move itself: that's on the movers. However, as the person choosing said companies on my behalf, and since they never clearly told me who the movers were, I believe the actions of the movers should reflect on this company.)
Movers were a day late from their two-day window. Elite told me it was a truck breakdown that caused this. I told the movers I was happy they were okay, and they didn't even seem to know what I was talking about.
Otherwise, the guys were really nice. Do note, they did not use furniture padding to pack anything. Just plastic wrap and tape.
When discussing the extra items, the guy was nice about it. Said the truck had so much extra room for situations like this.
The company had estimated 6-10 days for delivery. The movers said in about 5 days to expect a call to schedule delivery. After a week and a half of nothing, I and my realtor contact Elite. No solid answers. At some point they say "Oh, we don't normally start even trying to schedule delivery until 10 days have elapsed." Wow, would have been great to know.
2 and a half weeks after our stuff was picked up, we get a two-day delivery window. We hear nothing from either Elite or the movers during this time. The next week, we get a new delivery date. They ran behind. Finally, 28 days after delivery, they arrive.
I had asked multiple times if the company did 2nd stops, since our move was a temporary down-size while we sell and then buy a home. They said within 15 miles, second stop is free. Movers arrive, "second stop is always a fee." Thankfully we have a garage.
Half our boxes were crushed. Furniture chipped and scratched. We're missing at least a 40' TV. They records I was give faded within a week, so I can't actually check and see what we did or didn't get.
As you can imagine, things were shattered, chipped, broken. More than should have been. I have moved myself multiple times. I have only broken 1 or two things ever. I know I packed this stuff well.
Also, I keep seeing them defend their extra charges by saying "They had X number of items on their list, but actually had more..." They're charging by the square foot. I had estimated 40 medium boxes. Instead I had like 80 small or smaller boxes and 10 or so medium to large. Because I had a lot of heavy or fragile items: medium boxes didn't make sense.
Anyway, let my horror story be a lesson: never choose this company. They do not care about you. They just want your money.
Move size: 3 Bedroom Home
Service cost:
$7800
