Mar 02, 2025
Bloody basters
It's been a few months since my cross country move with this company. Have a page of issues but most important one is the false quotes they give. Started at $4000 and ended at over$13,000. I counted boxes, measured furniture and went over all I was moving for an hour with Erik. His quote took it to about $9000. When movers showed up a day after promised, price went above that. If I didn't pay what they said, my furniture on the street wasn't going to be taken. No option but to pay more. Please only use BBB accredited movers with good ratings. A box was missing and after notification, nothing was done. Only good thing was the professional staff who brought my things to my Pennsylvania home. Were on time and worked quickly. If you enjoy a stressful move, use this company. They are difficult to reach once they start receiving money from you and do not notify you of move dates unless you continue to try to reach them. I was looking forward to returning to Pennsylvania but this company added unbelievable stress.
Nov 13, 2024
This is going to be the only moving company we'll ever use!
Our bookshop’s move to a commercial complex couldn’t have gone more brilliantly. David and his talented team took great care of our extensive collection of hardback and paperback books as well as bookshelves. They packed them in double layers of foam padding, bubble wrap and blankets. The delivery was smooth and everything arrived intact. We couldn’t be more grateful to them!
Nov 16, 2024
We just moved our entire home and had such a great experience.
We just moved our entire home and had such a great experience. Dan, Russell and John were such professionals! They got to work immediately upon arrival and were both fast and efficient! All of our belongings and furniture were managed with care the entire time. I would definitely recommend Elite Van Lines and plan to use them again!
Apr 25, 2025
Worst !!!
I chose this company because their initial quote seemed affordable, but what a mistake that was. By the end of the move, I was hit with all kinds of hidden charges. They charged extra for stairs, tape, and even for using blankets to protect furniture, which I thought was standard. None of these fees were mentioned during the initial quote, and my final bill was nearly double. They knew I had no choice but to pay, and the whole thing felt like a scam.
Nov 09, 2024
Excellent professional service!
Excellent professional service! Dan was a pro and the team of 3 did a great job of packing up my condo, labeling everything and being easy to work with. Thank you, Elite Van Lines, and thank you, John, from the office for coordinating the job.
Mar 08, 2025
Poor estimate and poor communication
Bunch of broken and missing items on arrival. Was told I'd get a refund for those. It's been 6 months and they still haven't sent the refund. My price doubled from my quote. I ultimately had to leave stuff behind and throw a ton of things away. I gave exact dimensions for everything I was packing PLUS 10 additional big boxes just in case (which I didn't need). Didn't matter. Driver showed up, loaded all my stuff, and then AFTER he had everything I own loaded, said it took up more space than he thought so I owe him more (which is illegal btw). He made me unload furniture from his truck myself to try to reduce the price to closer to what I was quoted. It was all super shady and I was threatened multiple times ("Well I have all your stuff now, so you can either pay me what I'm telling you orrrr...") I called Kristie at customer service and she said "well that sucks. You should just pay him. Nothing I can do" Customer service is awful and un-responsive. Kristie seems nice but she'll gouge you, lead you on, and then leave you out in the cold. Good luck. 2/10 experience. Most of my stuff did actually show up and wasn't stolen, so that's a win. But it was for twice as much cost, headache, twice as much stuff broken, twice as long, everything... This experience was awful. Both on pickup and delivery. Scummy company
Feb 08, 2025
BAD PEOPLE!
I was told one price. The price changed THEN I had to wait an extra 3 months to get my items. After calling consistently, I was told my items were going to be dropped off WITHOUT having to pay the drop off fee. That was a lie. AFTER paying the drop off fee I was told I'd get a refund for it. My number got blocked after I reached out to provide them the info. STAY AWAY!
Mar 22, 2025
I contacted a site that connected me with Elite Van Lines.
I contacted a site that connected me with Elite Van Lines. I literally needed movers same week and everyone was quoting crazy prices. Elite Van Lines was a miracle, they were quick, they followed up and the movers were amazing! They even finished before time. Great Price Great Service. The only issue I had was a preference, they prefer you to do everything while on the phone with them, not the worst thing but wish they mentioned that method.
Feb 09, 2025
They took care of our job very efficiently
Dan and Russell arrived a few minutes early and were very professional and courteous. They took care of our job very efficiently and with no problems. I would recommend Elite Van Lines to anyone.
Dec 15, 2024
I'd recommend anybody and everybody to them.
Not a single complaint about Elite Van Lines and its employees. They were helpful from the minut I called Yes it's expensive but we'll worth it they treated my things as if it was their own. I live on the 3rd floor with 2 flights per floor. Not once did they complain they got my things out as quick as they could and took the time to wrap up everything and take apart what needed to be taken apart. I'd recommend anybody and everybody to them.
