Worst customer service
Unfortunately, I think I was sent a very inexperienced team to move my two bedroom apartment to my new rental house less than 5 miles away. They arrived at 1pm, and the a
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Unfortunately, I think I was sent a very inexperienced team to move my two bedroom apartment to my new rental house less than 5 miles away. They arrived at 1pm, and the actual move took over 7 hours, which is a ridiculous amount of time for a small, move. One of the movers took over 20 minutes to wrap a 36 inch square table, and nothing else went much faster. In comparison, the move prior to this took less than the 2.5 hour minimum and included drive time from Austin to Wilmette. By the time we made it to the destination it was already 5pm and at that point there was little time to discuss where things should go. They piled huge heavy boxes on top of smaller boxes, and instead of moving wardrobe boxes into the bedroom as I had asked, just left them in the living room with boxes piled on top so I couldn't access my clothes. To top it all off, I now have to pay for repairs on my washing machine because whoever tried to hook it back up stripped and cross threaded the connection on the back of my washer. Granted, they didn't charge me for the entire time it took, but I still paid over $800 for a move estimated to be under $500 and I have a repair bill to deal with as well. Super disappointed with this company since I had used them before and been very pleased. The movers were very polite and apologetic, but that doesn't make up for the wasted time and money. I won't be using them again.
Move size: 2 Bedroom Home
Service cost:
$6500
