Very poor monitoring of sub-contracting choices
Eagle Moving Group, while customer service was fine, does not insure that the customer understands that they are simply a moving broker. Nor, do they ensure that the comp
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Eagle Moving Group, while customer service was fine, does not insure that the customer understands that they are simply a moving broker. Nor, do they ensure that the companies they subcontract with are of even average quality. We called and got an estimate for our cross country move and when another different company arrived, we were surprised by it. The company Best Choice Moving has had multiple name changes and extremely poor reviews and as a broker, Eagle Moving Group either ignored this fact, or did not perform any due diligence to ensure Best Moving would represent their business in a professional manner.
*BMG, LLC increased price from original estimate significantly from the one given by Eagle
*BMG, LLC changed arrival and time originally scheduled by Eagle
*BMG, LLC did not offer any other liability Eagle offered other than .60/pound
*BMG, LLC required only cash payment for services, which was contrary to Eagle's payment policy
Move size: 3 Bedroom Home
Service cost:
$7800