Jan 08, 2025
Very poor monitoring of sub-contracting choices
Eagle Moving Group, while customer service was fine, does not insure that the customer understands that they are simply a moving broker. Nor, do they ensure that the companies they subcontract with are of even average quality. We called and got an estimate for our cross country move and when another different company arrived, we were surprised by it. The company Best Choice Moving has had multiple name changes and extremely poor reviews and as a broker, Eagle Moving Group either ignored this fact, or did not perform any due diligence to ensure Best Moving would represent their business in a professional manner. *BMG, LLC increased price from original estimate significantly from the one given by Eagle *BMG, LLC changed arrival and time originally scheduled by Eagle *BMG, LLC did not offer any other liability Eagle offered other than .60/pound *BMG, LLC required only cash payment for services, which was contrary to Eagle's payment policy
Sep 01, 2024
Terrible communication on important matters
This company sales person (Jordan Smith) was just trying to get our business and cash from the very beginning. He and others told us exactly whatever was best for them and what they thought we would want to hear at all stages of the move. Needless to say ONE star is too much. At the beginning they told us that they had a warehouse in the city we were moving to so we could get our boxes in very little time. This was NOT true. He made up a figure of what it would cost to take some appliances and so they had to be sold at the last minute. This put additional strain on us at a very tense time. There were many other issues. We are not people to put up bad reviews about other, but felt this needed to be out there in the world. Needless to say we would NOT recomment anyone to use this BROKER, EVER.
Nov 03, 2023
I’d definitely use this company again.
Cole and his team showed up at 9am on the dot and went straight to work setting up protective covering on our floors and door and completely wrapped all furniture. Nothing was damaged in the move and I felt completely at ease the entire time. The guys were professional and took care to ensure everything was done just as we wanted each step of the way. This was by far the best move I’ve had and I’d definitely use this company again.
Jun 06, 2024
Thanks again for being my moving superheroes!
Opting for Eagle Moving Services was the finest decision I made concerning my recent moving process! Their crew stands out with their raised professionalism, the perfection of their work, and its detail. Their plan for relocation was very complete and this boosted my confidence. On moving day, they came back as per schedule and labored diligently to arrange and load my stuff with caution. Through this cautious process safe and secure handling of everything was guaranteed. During the process, they answered all the questions I had and addressed my perils, hence making me a satisfied customer. In addition, they were so amiable, approachable and ready to be of help that I had a wonderful time during my stay. Great job Eagle Moving Services! Without your help, my relocation would be difficult and stressful. I would definitely advice them to those people who need good and reliable movers.
Aug 19, 2024
Do not use this company.
I have never encountered a customer service like this in my life. From my understanding, customer service was supposed to answer your questions. If you have any concerns, however that is not the case with this company they answer the phone with attitude. Don't want to give you an update on what's going on. whoever the owner of this company is I would rethink who you hire and how you run your business. For anyone looking for a moving company. Do not use this company.
Mar 17, 2024
It all worked out well
I have moved on many times yet the team of Eagle Moving were without a doubt my top favorites. I had a new back physical issue and these men of honor were exceptionally understanding and supportive and moved things to my vehicle too. They were well mannered, opportune and treated my classical furniture with care. They actually look at in and asked questions to ensure proper position and request. Before the move, the owners rushed to answer and planning was simple. All estimates were made sense of quite well and they resolved every one of my questions. I needed to have every one of my things moved to storage as in the middle between properties yet I have proactively booked Eagle Moving for my move into my new property. I enthusiastically recommend this Eagle Moving for all your moving requirements!
Oct 27, 2023
We wish you all the very best!
Eagle Moving Group was top notch this weekend for my move from FL to MD. My wife and I have a lot of goods and new furniture, we spent weeks packing for the move. The crew arrived on time and got to work right away, systematically moving through the home and packing the truck to the very brim. Everything arrived perfect and with zero damage. Pleased with the service and happy to pay the price which was a deal as well. Shopped around some but in the future if I need to move anything I know who to call.
Jan 16, 2024
extremely helpful and pleasant
The movers did a commendable job from the beginning to the end. I liked the professionalism of the company and the competencies of the movers. Everyone was all ears to my directions and kindly answered all my queries.
Feb 23, 2024
Everything went smoothly
Mike G and Todd were great! On time, moved quickly, and were super friendly and professional! Great job, guys! I can highly recommend!
Sep 12, 2024
Find a different mover.
Overall terrible don't use! Upfront customer service was excellent. Packing day of was good except they tried to upcharge for additional sq footage when we had nothing extra. In fact had way less than quoted. The delivery process was atrocious. For 7 days we were told delivery would be tomorrow. Then tomorrow would come and there was no delivery. A customer service manager told me they cannot control the weather or traffic. It is August, unless it was too sunny to drive not a valid reason. To be clear Eagle is a broker, they have no control over your belongings the company they outsource to does. So, it was almost as if too bad, we have your belongings, and you will get them whenever they arrive. They then try up charging on the back end also, even though nothing changed from the original quote. Once delivery was finally made, we were without key items. Part of the fee paid was for resetting up bedroom furniture that never arrived. Call customer service and told to file a claim that is our only recourse. Which is true, because they will not unload the truck at all until they receive full payment. Would never recommend this company. Terrible customer service and the service provided was not good. The upfront service makes the move sound simple and there will be no delays or issues. I feel like I was sold a bill of goods. At every turn, more money was demanded and there is no recourse as they have your property. Find a different mover.
