Cross Country Movers

I recently helped my uncle move into a smaller home, and we had some older furniture and heavy boxes to sort through. Some of the items were really sentimental, like his ... Read More I recently helped my uncle move into a smaller home, and we had some older furniture and heavy boxes to sort through. Some of the items were really sentimental, like his dining table and old photo albums. The movers took their time and made sure everything was packed carefully. They didn’t rush us, even when things got a little disorganized. It felt like they actually respected the situation.

Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly di ... Read More Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.

I couldn’t believe how smooth the transition was from our two-bedroom condo to our new family home. The movers wrapped each piece of furniture with care, labeled every ... Read More I couldn’t believe how smooth the transition was from our two-bedroom condo to our new family home. The movers wrapped each piece of furniture with care, labeled every box, and protected our fragile items. Not a single thing was scratched. Their efficiency and knowledge impressed us deeply.

We had to ensure there was no downtime as our company relocated to a new site. The next morning, our team was able to access a fully furnished workspace thanks to the ove ... Read More We had to ensure there was no downtime as our company relocated to a new site. The next morning, our team was able to access a fully furnished workspace thanks to the overnight efforts of Cross Country Movers movers, who transported desks, PCs, and office supplies. We are very grateful!

It was challenging to find movers who worked on weekends, and I could only move on Sundays. These men made the entire procedure seem routine. Absolutely no worries! ... Read More It was challenging to find movers who worked on weekends, and I could only move on Sundays. These men made the entire procedure seem routine. Absolutely no worries!

As artists, my husband and I decorated our home with ceramics, sculptures, and paintings. The crew treated every item as if it were a museum artifact. They provided bubbl ... Read More As artists, my husband and I decorated our home with ceramics, sculptures, and paintings. The crew treated every item as if it were a museum artifact. They provided bubble wrap and special containers, safeguarding our masterpiece. With their help, we rehung a work that required four hands in the studio. Excellent service.

The elderly folks in my life were getting ready to sell the house they would lived in for over four decades. I had doubts about the movers' capacity to coordinate every ... Read More The elderly folks in my life were getting ready to sell the house they would lived in for over four decades. I had doubts about the movers' capacity to coordinate everything, but they did an incredible job. They handled fragile items with care, whispered to my parents, and moved slowly. They paused and reassured my worried mother that everything would be fine when she started to cry. Such understanding is priceless.

Moving amid a heat wave made me nervous about the weather. The crew kept everything going well even though they worked in shifts and brought water bottles. ... Read More Moving amid a heat wave made me nervous about the weather. The crew kept everything going well even though they worked in shifts and brought water bottles.

This move felt easier because Cross Country Movers experts took the lead on small details. They had furniture blankets, tools for disassembly, and extra shrink wrap for o ... Read More This move felt easier because Cross Country Movers experts took the lead on small details. They had furniture blankets, tools for disassembly, and extra shrink wrap for our glass table. I didn’t lift a finger once they arrived, and they constantly checked in before taping or wrapping anything. I couldn’t have asked for anything else!

Help relocating items for my online shop was urgently required. They treated it all with the utmost care, as if it were their own. While unloading, they even organized t ... Read More Help relocating items for my online shop was urgently required. They treated it all with the utmost care, as if it were their own. While unloading, they even organized the boxes. Excellently structured and useful.