Moving company in Norwood, NJ
I would give a 0 if I could. They damaged multiple items as well as lost the screws and stuff. When we filed a claim with pictures we received no response from them it now has been 3 months and they still have yet to respond to our claim.
Charlie, Caesar and Kevin, Javier did an amazing job. They were able to work with me and they are a great group of people to work with.
Cobra Van Lines were ok on pack out but misrepresented using insurance coverage by offering lower rate at .60 per lb but never reduced overall route and then took more than 120 days allowed by contract to deliver decision on claim and would not honor increase compensation for being late and only wanted to cover .60 per lb on estimated weight of items destroyed and in repairable. Delivery was truck driver and people he hired here on Craigslist. I would never have done business with them knowing how they conduct business.
DONT DO IT. Find someone else. The mover came a day and another 3 hours late- and walked out because he didn’t want to do the move. After coming back he said the company didn’t tell him it was this big- he then quoted and made me pay MORE money and did not complete the move! Prompting me to have to hire and pay ANOTHER moving company to complete the job. I currently STILL DO NOT HAVE MY THINGS! They were picked up 3 weeks ago! DO NOT MOVE WITH THEM! Save your time, money and valuables! Terrible terrible terrible!
We went through Safe Ship to coordinate our move from New Orleans to Oregon. Safe Ship contracted with Cobra Van Lines and that's where it all went terribly wrong. I don't even know how to stress enough that you should not use Cobra Van Lines. The driver did his best to try to exhort additional money from us stating that the gradual steps to our front door were unsafe for his Craigslist hired team. He threatened to not leave our belongings, and charge us for storing them an additional day(s). We were told if one of the team got injured we were willing to pay their medical bills. His three hired people also asked us repeatedly for more money. The one man told us that the driver wasn't paying them enough. That 'the driver told them to ask us'. The experience was surreal, intimidating, and scary. Our furniture was damaged, wood floors in the house scraped, a wrought iron 98 year old gate at the front of the house broken; Jewelry, power tools, and more were stolen. Countless items broken. We've moved 11 times and this was by far the worst experience we've ever experienced. Please save yourself the pain, the distress, and the money wasted and do not hire Cobra Van Lines. Ask any company such as Simply Safe if they contract with Cobra. I've spent 3 months trying to get some type resolution. No one deserves to be treated like we were. Follow up - I placed my claim for stolen items & damages to our goods & property. I placed my claim in Feb. & it's May & I've not received a payment yet. Claims dept. closed until 1pm in the afternoon. I've dealt with Andrea on this claim. She doesn't answer emails & finally I reached her today which wasn't easy. Her extension number didn't work. If anyone needs to attend a customer service class it's her. As I wrote before, stay clear of this company. It's been shy of 6 months of hell dealing with what happened to us. I suspect our refund will be another blow once we (or if we) receive our check.
We will definitely recommend Cobra Van Lines LLC to friends and when we make our next move upon retirement, Cobra Van Lines LLC will be our moving team.
**46 Days Without My Belongings. Thousands of Dollars Spent. Do Not Hire These Companies.** Imagine this: after 22 years in public safety, you accept a new job in a new city. You're excited, nervous, and ready for a fresh start. Like most people, you hire a moving company expecting professionalism, honesty, and reliability. That was not my experience. I hired Amerisafe Van Lines and paid them $3,440 as a booking fee. The day before my move, I was told I needed to pay an additional $900 because my belongings would supposedly take up more space on the truck. This was despite the fact that my original quote included several major items, including a washer and dryer, Peloton, twin bed, and kitchen table with chairs that were no longer being moved. What I didn't realize at the time was that Amerisafe was not actually moving my belongings. They subcontracted the move to Cobra Van Lines. When I tried contacting my original salesperson for answers, my calls and messages went unanswered. Customer service eventually informed me that my belongings would not be delivered within a few days of the move and explained that multiple households are loaded onto the same truck. I was told to pack essentials and be prepared to "sleep like I was camping." I was also told, “Lots of people are moving to Texas, so this won’t take long.” On moving day, I paid Cobra Van Lines $1,779. Both Cobra and Amerisafe representatives told me my belongings would be delivered within 3–7 business days. That never happened. I placed an AirTag with my belongings. After pickup, my possessions were taken to a storage facility in the same city I was moving from and remained there for weeks. Meanwhile, I relocated to Texas with nothing but a suitcase, toiletries, and supplies for my cats. Days turned into weeks. I called repeatedly for over a month. The answer was always the same: "We don't have a driver." Because I had no household belongings, I was forced to purchase necessities just to function and start my new job. I bought an air mattress, then eventually a bed and mattress because sleeping on an air mattress for weeks became unbearable. I purchased clothes that met my workplace dress code, dishes, silverware, a vacuum cleaner, blankets, pillows, rugs, chairs, cookware, and countless other basic necessities. The expenses continued to pile up while my belongings sat in storage. After weeks of receiving no meaningful updates, I began sending formal complaints and stern emails. Only then did communication improve. Amerisafe assured me one week that Cobra would deliver my belongings. They didn't. Cobra then emailed saying delivery would occur the following Monday or Tuesday. It didn't. Then Friday or Saturday. Again, it didn't happen. Eventually, after 46 days, I finally received notice that my belongings would arrive. The driver called me at 8:15 p.m. the night before delivery. Having just started a new job, I had to request time off almost immediately after being hired. Then came another surprise. The company that arrived to deliver my belongings wasn't Cobra Van Lines. Cobra had subcontracted the delivery to yet another company. The delivery crew informed me they had only been contacted the day before. What's even more frustrating is that Cobra had previously emailed me claiming my belongings had already been loaded and were on the way. That statement was simply not true. The AirTag location and the delivery crew's comments confirmed otherwise. When my belongings finally arrived, I paid another $1,300. Then I was informed there would be additional charges for elevator access and walking distance from the truck to my apartment. Another $375. Amerisafe refused to waive the fee, stating I had already received compensation. Ironically, the amount they had previously refunded was almost identical to the new fee I was now being charged. By the end of this ordeal, I had paid **$6,913.45** to moving companies alone—including tips given to movers and not including the thousands of dollars I spent replacing basic household necessities while waiting 46 days for my belongings. I wasn't paying moving companies to store my possessions for a month and a half while I rebuilt my life from scratch. I feel taken advantage of. I feel misled. I feel exhausted. Most importantly, I don't want someone else to go through what I experienced. If you've taken the time to read this review, please learn from my mistake. **Do not hire Amerisafe Van Lines. Do not hire Cobra Van Lines.**
I have used Cobra Van Lines LLC twice so far. They are very efficient, and very careful with fragile furniture. They got the move done quickly and efficiently.
I was nervous about moving all of my belongings across the country, but when I met Ricardo I immediately stopped worrying. He and Freddie did an amazing job preparing my furniture for the move--better, in fact, than I could have imagined. All of my belongings were treated with care and my furniture was wrapped very carefully. Ricardo even hand-carried a bureau that was fragile, though it would have been easier to use the dolly. The two of them were a fabulous team: I can't recommend them highly enough.
HI, I would like to formally complain about this shipment. It has been far past the 30 days that you have had to deliver my shipment. The supervisor I spoke to this morning says that my shipment is still in Georgia as you do not have a driver scheduled to deliver to Massachusetts. If you knew from the beginning that you would not have the means to satisfy my shipping needs within the time frame, why did you take my money and promise to deliver? I find you are in breach of the contract and i need you to schedule a delivery at your own cost as soon as possible.
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Reviews summary
Recommended based on user reviews
Cobra Van Lines were ok on pack out but misrepresented using insurance coverage by offering lower rate at .60 per lb but never reduced overall route and then took more th ... Read More
65 reviews
I have used Cobra Van Lines LLC twice so far. They are very efficient, and very careful with fragile furniture. They got the move done quickly and efficiently. ... Read More
We had to move from wa to co and we found cobra van lines walter the forman was on time and pack everything smoothly and save way. Delivery was good as well. They came on ... Read More
We will definitely recommend Cobra Van Lines LLC to friends and when we make our next move upon retirement, Cobra Van Lines LLC will be our moving team. ... Read More
This is a great buisness Henry and Alex were great and wonderful guys and very helpful in the moving process 10/10 would recommend!!! They Took great care off My items ... Read More
They move my son from IL to ny they did a great job packing everything gio Juan and Kevin load everything and made sure everything was loaded carefully and nothing got br ... Read More
Cobra Van Lines LLC is a fully licensed and insured moving company with a strong presence across New Jersey, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Cobra Van Lines LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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