Poor estimate and poor communication.
We told the company we couldn't afford more than 2,500. They took our measurements of our stuff we needed moved from California to Wisconsin. They agreed to the 2,500 and had us put down a 1,500 deposit. When the company showed up it wasn't even the company we contracted with. We weren't there when they picked it up. They then told up we had to pay an additional 1,500 and if we didn't pay then they would leave but we would lose our deposit. Then third company that dropped it off called us the day before and at first told us that they were not sure that their truck would fit to deliver it and told us we might need to do a "soft launch" for an additional 600-700 more. We refused and told them their truck would have no issues getting to our house. It was delivered then with no more up charges. One of the chairs were broken upon delivery and we were told we have a wounded soldier then they took all of the moving blankets we were told by the second company that we purchased.
