Terrible Service.
"My experience with Choice Vanlines was negative from start to finish. It started off with salesman Mike reassuring me that Choice Vanlines could not only get the job done in the specific delivery window I needed, but was absolutely not a broker. When the date for the pickup came, it was not Choice Vanlines. It was a third party company, who was actually very good, but that was the first red flag. I'm not sure why I expected honesty from a salesman, but I guess that's my fault. The delivery was suppose to occur on Friday, August 7th. When I was not contacted the day before or day of, I called Choice and requested information and a location on the delivery. The single customer service representative was severely lacking in customer service skills, and simply read pre-determined responses from a script. It did not matter that I was extremely desperate needing information so I could either modify my flight, or extend my hotel stay to accommodate a late delivery beyond the window that had been agreed to. Her responses were simply, ""sir we'll call you when we have an update, and the driver will call you the day before delivery."" This was repeated with every alternate attempt to obtain location information of the delivery. My desperation came to a boiling point today, where I called the third party company to see if they could provide any information. I was not even expecting anyone to answer, and within 15 minutes, I had all the information I was looking for. Again, this is from the company who was not even supposed to be moving me. They reassured me that the window was still intact, and I would be receiving a call today. They even gave me the time and date specific delivery windows (I'll be leaving a five star rating for that outfit). I've moved several times over the past 10 years for work, and I've never experienced such a stressful move. I've never even left a review, but this experience has forced me to warn others about this moving company. I attempted calling Mike several times, leaving voicemails and sending emails, but it's as though he's fallen off the face of the earth. The customer service representative was again, useless. I'm not sure why she even answers the phone just to read off boilerplate statements. Buyer beware of Choice Vanlines for long distance moves."
