1-Star Review — Choice Van Lines Extremely disappointing experience
poor communication, scheduling issues, and unexpected charges I strongly recommend looking elsewhere if you are considering using Choice Van Lines. My experience was extremely frustrating from beginning to end, particularly when it came to scheduling, communication, and unexpected pricing issues. My pickup was originally scheduled for Wednesday, then moved to Thursday, and ultimately pushed to Friday. The arrival was also significantly later than expected. These changes created a major disruption to my moving plans and caused considerable inconvenience. What made the situation even more frustrating was the discussion regarding an approximately $4,300 increase in the moving cost. From my perspective, the inventory had not materially changed, yet additional cubic footage and pricing were brought up during the move. I was also told I could contact Mark Anderson regarding my concerns, but I was unable to get a response from him. There was also communication between the foreman and another person regarding additional cubic footage and pricing, which left me extremely concerned about how the charges were being determined. After all of these issues, I was left with a $1,673 reservation balance, which Choice Van Lines is now attempting to collect. After speaking with their account specialist, they offered to reduce the balance by 50% to $836.50 as a “settlement in full.” The fact that they were willing to immediately reduce the amount by half only added to my concerns about the legitimacy and fairness of the original balance. I declined the settlement and advised them that I intend to dispute the matter through the appropriate channels. To be clear, my complaint is not simply about the inconvenience of a delayed move. It is about the overall lack of communication, repeated scheduling changes, pricing concerns, and the way the additional charges were handled. Moving is already stressful enough without having to constantly worry about whether the schedule and price you agreed to will actually be honored. I would strongly encourage anyone considering this company to carefully document everything, keep copies of all estimates and communications, and make sure they fully understand how additional charges can be assessed before proceeding. Based on my experience, I would not use Choice Van Lines again and cannot recommend them to others.
