Oct 14, 2024
Worst move ever.
I just received a call from Charter Van Lines after submitting information for a quote and the representative was forceful, became upset and hung up on me because I asked if I could compare moving prices with other companies. Before hanging up he goes, "I don't even know why you're on the phone with a moving company right now." Very unprofessional!!!
Oct 04, 2026
DO NOT USE
Zero stars. The lack of the communication doesn't even begin to express the difficulties I experienced with this company. Then, when they finally showed up, the mover quoted me $75 per step of my 2 story apartment. Then said "pay me $200 cash and it's fine." There were multiple instances that he tried to get more cash for reasons like above. Once my belongings were loaded up, I could not get in contact with anyone regarding the delivery date. My furniture and belongings were a month late to arrive and after many attempts to communicate with the company, never received a delivery date. After many attempts, I received my storage, the boxes were soaking wet and so crushed I had broken glassware that I marked at fragile. I will 100% use another company moving forward. Whatever this company quotes or promotes is not worth the headache
Aug 19, 2024
Cool Guyz.
These guys were very professional and reliable. They didn’t whine or moan about how heavy my stuff was or how many stairs they had to go up and down. They just worked hard and did their job. They moved all my furniture, including my sofa, dining table, and dresser. I was very satisfied with their work.
Sep 05, 2024
Terrible communication on important matters
Charter Van Lines misrepresented itself as a moving company but acted as a broker, outsourcing my household move to StreamLine and my vehicle transport to an unknown private company without notifying me. Their lack of communication could have caused significant confusion and frustration. Charter Van Lines created two documents: one for my household items and another for my vehicle. I indicated in both that I would only be available until August 20th. Despite this, they failed to coordinate between the two services, leaving me in a ridiculous situation where they expected me to be available for my car after the 20th, which directly contradicted the information in the documents. This oversight shows a complete lack of attention to detail. Charter Van Lines contacted me at the last minute on a Sunday with minimal payment options for my household items. Thankfully, the driver accepted a Walmart money order, but this was the only smooth part. I had already paid $200 upfront but still needed to receive communication regarding my vehicle. After learning their truck had broken down, I had to scramble to book another company. Only after I secured a new service did a different driver show up unannounced, forcing me to cancel the backup plan. Despite clearly stating I would not be available after August 20th, Charter Van Lines ignored this crucial information and even accused me of lying. Because of their incompetence, I had to rely on friends to receive my car. On top of that, my household goods were delayed, and Charter Van Lines tried to justify it with their 10-day delivery window. However, the company handling the actual move, StreamLine, was professional and helpful, unlike the unprofessional behavior of Charter Van Lines. Charter Van Lines is unreliable, deceptive, and fails miserably at communication. They pass work to third-party companies without informing customers and then try to cover it up. Their reviews appear suspiciously polarized, with primarily 5-star and 1-star ratings, raising questions about their authenticity. If you're looking for a reliable moving service, avoid Charter Van Lines at all costs.
Apr 12, 2026
A disastrous move: lost thousands of dollars
Would have given a fraction of a star if i could.I have used national moving companies before. None were remotely as bad as this company. They contracted the job to third party who i believed used other operators. 80% + of my stuff were severely damaged, damaged, lost. It was bad does not remotely describe how awful it was. My OLED tv screen was cracked. My glasswares, vases were shattered. My delicate lab equipments were severely damaged. Parts of my spanish furniture were missing. I can go on and on and on. I suffered thousands of dollars in damage. DID NOT RECEIVE A SINGLE CENT . DO NOT ABSOLUTELY USE THIS COMPANY. THEIR PROMISE OF WHITE GLOVE TREATMENT WAS A CRUEL JOKE.
Dec 12, 2023
GREAT moving experience
They carefully dismantled and packed all of my furniture, which I had them do for me. The condition of my new home did not live up to my hopes. I support their products 100 percent.
Dec 18, 2023
Good care
Not only did Charter Van Lines have amazing customer service, all of my things arrived on time and unharmed! They took care of all of my stuff and I felt very safe and relaxed with my things in their care. They cater to all sizes of boxes and items and it was all very convenient with no issues at all. And the pricing? Amazing. It was incredibly cheap compared to any other company I looked into! I will definitely be recommending this to any of my friends or family who are planning to move, and I will definitely be coming back if I move again as well!!
Jan 11, 2024
Great service and lovely to deal with!
It has a stellar reputation for offering first-rate service to its clients. Their efficient compacting procedures, secure storage for our stuff, and overall helpfulness made a huge difference for us as we were ready to move into our new home.
Sep 11, 2024
Bad Service.
I call customer service representative because when they came to pick up my merchandise they want to charge me more the representative didn't help me at all or work with me i told her i didn't want to speak with her i want to speak with someone else she hung up on me 4 times.i ask for my deposit back they said no.
Nov 23, 2023
A highly pleasant experience!
Anthony and Michael. facilitated my transition from AL to TX on the world stage. They took all the necessary things and safely packed my belongings for the lengthy trip.
