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Moving company in Boca Raton, FL
They hired a company that stole over a half of truck load of my belongings! They literally toook the most precious of my belongings. To add insult to injury, they deposited $200.00 in my account to appease me for a $4500.00 move from ATL to Maryland!!!
Moving to a new home can be a challenging experience, but this team made the entire process much easier for us. They took care of all the arrangements and ensured everything was properly packed before transportation. Their communication was excellent, and the crew worked efficiently without rushing through important details. All our belongings arrived safely, and we couldn't be happier with the service provided.
The team did an amazing job with our relocation. They were punctual, organised and extremely careful with our furniture. Everything was completed on schedule and we are very satisfied.
Brightside Moving Group LLC helped me move across town on a rainy morning. They worked straight through the weather and stayed positive the whole time, which really helped keep my nerves down.
Really happy with the service provided. The arrangements were handled professionally and the moving crew was courteous and hardworking. They made sure all our items were delivered safely.
My small business was relocated to another part of town. (Person Name) and his group handled every step smoothly. They coordinated with our landlord, reserved the elevator, and packed our stock safely. We were able to reopen the next morning without any issues. I’d happily call them again for future projects.
Our restaurant needs to move kitchen items to a new branch. The movers handled it early in the morning to avoid busy hours. They packed and loaded quickly, kept the area clean, and finished on schedule.
Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc. ***Brightside Moving Group is the same as White Room Moving---their Licensed Moving Broker DOT and MC numbers are the same: DOT: 4139079 | MC: 1586606*** Date of Service: June 27-29, 2025 Job/Order Number: M2147272 Companies Involved: Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) I am filing this complaint to warn other consumers about the egregious and allegedly unlawful practices of Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) during my interstate move from Woodbridge, VA to Charlotte, NC. The nightmare began with the broker. After providing a detailed inventory, my initial binding estimate of approximately $6,000 on June 23, 2025, was drastically and inexplicably increased to over $16,000 on June 25, 2025, with no new information on my part. Due to severe time constraints, I was essentially forced under duress to accept this inflated, revised binding estimate, paying a total deposit of over $6,158.34. The unprofessional carrier service and breach of contract followed. Express Movers Services Inc. was nearly 3 hours late for the scheduled pick-up on June 28, 2025, and attempted to increase the cost again on-site. This led to a heated, recorded call with both companies, where a critical agreement was reached: the remaining $10,200 balance would be split into two payments (50% on arrival, 50% after delivery/setup). However, the coercion escalated at delivery on June 29, 2025. The carrier was 3.5 hours late for the agreed-upon delivery. Immediately upon arrival, the company manager unilaterally abrogated the 50/50 agreement and demanded FULL PAYMENT IN CASH/MONEY ORDER within 20 minutes. The manager explicitly threatened to take my property to a local storage facility if full payment was not immediately received. As a senior citizen in my 70s, I felt under extreme duress and feared losing all my possessions. My wife and I were forced to drive to multiple stores under immense pressure to obtain money orders to pay the balance in full, despite the prior agreement and prior verbal assurances that Zelle/Venmo would be accepted. In summary, this constitutes a serious Breach of Contract due to the violation of the recorded 50/50 payment agreement. It also involves Coercion/Unethical Practices through the use of explicit threats and a tight deadline to compel immediate, full payment, which is an unacceptable and potentially illegal business practice. Furthermore, there was Misrepresentation as Brightside Moving Group provided inconsistent information on accepted payment methods (Zelle/Venmo) that the carrier refused to honor, and the company showed a blatant Failure to Adhere to Agreed-Upon Timelines with significant, unannounced delays for both pick-up and delivery. I strongly urge anyone considering these companies to look elsewhere. The combination of deceptive pricing from the broker and the coercive, threatening tactics from the carrier resulted in a highly stressful and unacceptable experience.
From the first conversation to the final delivery, the service was excellent. The staff were helpful and the movers showed great care when handling our valuable belongings. Highly recommended!
It was generally a wonderful moving experience. Professional treatment of all aspects from first call to end delivery. Crews were courteous, the service was reliable and our belongings were delivered safely. Brightside Moving Group would be a great next step for us if we were to choose another company.
At My Good Movers, we believe peace of mind starts with verified credentials. Brightside Moving Group LLC holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
It was generally a wonderful moving experience. Professional treatment of all aspects from first call to end delivery. Crews were courteous, the service was reliable and ... Read More
491 reviews
They hired a company that stole over a half of truck load of my belongings! They literally toook the most precious of my belongings. To add insult to injury, they deposit ... Read More
Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc. ***Bri ... Read More
Our restaurant needs to move kitchen items to a new branch. The movers handled it early in the morning to avoid busy hours. They packed and loaded quickly, kept the area ... Read More
I had a terrible experience with this moving company and do NOT recommend them to anyone. They moved my furniture from Charlotte to Dallas, and from start to finish th ... Read More
The movers packed boxes, rolled rugs, and handled a few large appliances. They didn't rush but worked at a consistent pace all morning. It was easy to see they knew what ... Read More
My small business was relocated to another part of town. (Person Name) and his group handled every step smoothly. They coordinated with our landlord, reserved the elevato ... Read More
Brightside Moving Group LLC helped me move across town on a rainy morning. They worked straight through the weather and stayed positive the whole time, which really helpe ... Read More
I had to move my things from two different locations into one house. It took planning, but the crew managed both pickups easily. They worked quickly and didn’t miss a s ... Read More
I was nervous about moving day, but this team exceeded my expectations. From the first call to the final box, everything was handled with care. They wrapped my furniture, ... Read More
I helped my daughter move into her new college apartment last month. The movers we hired showed up early and handled everything with care. They managed stairs, boxes, and ... Read More
Brightside Moving Group LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Brightside Moving Group LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Brightside Moving Group LLC handles every part of the move, from packing and loading to storage and delivery.
Free estimate from interstate movers or call our support team anytime.
