Breach of contract
I contracted with Bridgeview Van Lines for a cross-country move in June 2023. They contracted out the move to Familiar Movers. Upon delivery when the movers opened the back of the truck our furniture came crashing out of the semi onto the street. This was witnessed by our friends and neighbors. One of our living room large chairs were damaged and also two pieces of furniture were soaking wet. After numerous calls and completion of submitting photos etc. The carrier agreed in writing to reimburse us for the repair of the leg of the chair and upholstery cleaning. A small sum of $289. That is all I asked for. The written agreement is dated August 11, 2023. It is now January 2024 and we still have not received the refund. I have been in contact with both companies almost weekly and they are always very nice and promise that customer service is their highest priority and the refund is in process. Still nothing. This is ridiculous. We were required to pay upon pick up and upon delivery, with no exceptions. Yet they can't refund the 289 dollars that they agreed to?
