TERRIBLE EXPERIENCE - Don't have my stuff over a 1.5 months later
Literally a terrible experience all around. Please read this whole thing, I genuinely have no words to describe how awful this has been. First - they quoted us a lower price, then arrived and tried to upcharge. Second - they arrived, looked at my apartment (even though we'd already given an estimate and detailed list of what would be moved), and said they couldn't do it because they didn't have enough space in the van, or enough time. They said they didn't know it wasn't all going to be packed already and didn't bring any boxes or tape. We HAD paid for a full pack and move. They LEFT and didn't come back until the next day, which meant I had to move my flight as I was supposed to be leaving the next day but needed to stay to direct the movers. I also ended up packing more than half the stuff myself, as there was a time crunch, and I was still paying them for "full pack" even though they didn't do most of it. Third - the people AmeriSafe contracted only spoke Spanish and couldn't communicate with me. As such, when I told them to be careful with fragile items, like my PC, they didn't understand me. I watched them drop my $4,000 PC on the ground, and then shove it into the box unceremoniously. Fourth - they didn't label any of the boxes, so I have no idea what was in anything. Five - it's been well over a month and a half, and I have no update on where my stuff is. Last I heard, it's still in the original state. I've tried calling AmeriSafe several times, DURING BUSINESS HOURS, and leaving multiple voicemails to ask for a status update, and I've not heard anything back. I just literally don't have my stuff. In the face of what was already a traumatic move, hence the time crunch, they seem to have just run off with my stuff and my valuable items, which are likely broken now anyway due to the treatment and handling of them. DO NOT USE THIS COMPANY. They are incredibly unprofessional and fail to respond. A literal scam.
