Unprofessional, rude, liars, thiefs
I could give 0 stars, I would. Please spare yourself a worse headache than moving already is if you hire these thiefs. First, my mistake not realizing they provide "moving services " so they are brokers meaning you are hiring them to hire someone you don't know to move your things, rip you off and treat you so poorly that we were appalled. The first 1 lady in customer service was the nastiest, most unprofessional person I've ever spoken to. She was condescending, rude and hung up on me when I questioned the binding fee to which her answer was " basically for hiring us". What? She refused to put a supervisor on the phone cause she was one! Again, what? The 4 people that followed were the same, lack of empathy and no accountability for crappy service! The last man I spoke to asked me to send an email to him about my complaint and when I said will the owner see this he said, "probably not" again, what's going there? The price is ridiculous and there is no break down that makes sense. They did not say anything about the actual moving co until the day before when it was too late. We paid our deposit w a c.c. but then the moving co not amerisafe said they needed cash or check. Who does that anymore? We didn't have either and it was Sunday! We did not get our stuff the same day because of this so we had to sleep on the floor. The only positive experience for us was the moving guys Johnny and his crew were nice. We basically spent over 6 k to be treated with no professionalism or respect, and a truck. I later found out Two Men and a Truck would do it for half the price. My bad for not being more thorough but moving is difficult enough without businesses like this taking advantage of people during difficult times. It's shameful. Their website lies about their values, they have none.
