Jul 01, 2025
Definitely recommend them!!!
We had an amazing experience with American Way Moving! They arrived on time, worked quickly, made sure all our furniture and personal items were handled with care and even disassembled and reassembled our furniture. They were friendly and professional and our final price came out quite close to the estimate we got initially. Definitely recommend them!!!
Aug 03, 2025
Misleading, Unresponsive, and Deceptive — Avoid at All Costs
I contracted American Way Movers for an interstate move from Pittsburgh to Nashville, and it was one of the worst consumer experiences I’ve ever had. Misrepresentation: They presented themselves as a moving company, but they are actually a broker. This was never made clear until the day of the move. False Promises: I was verbally assured multiple times — even days before the move — that my belongings would be delivered directly within 1–2 days. When the carrier arrived, they told me, “Oh, they lied to you,” and my delivery ended up taking five weeks. Bait-and-Switch Pricing: Despite reviewing my inventory multiple times and assuring me it would fit in the truck space I paid for, the carrier claimed I had 2–3x too much stuff and demanded hundreds more dollars to load it. No Accountability: Once my items were picked up, American Way Movers told me they had no obligation to me and that any issues with the carrier were not their responsibility — even though they hired the carrier. Customer Service Nightmare: There’s one phone number. You’ll wait on hold for 30+ minutes, only to be hung up on. No one returns calls. No one helps. No Claims Support: Now that I’m trying to file a claim, there is no contact info or support available. This company fits the profile of every moving scam listed on the FTC’s website. I strongly urge others to avoid this broker and seek out reputable, direct moving companies instead.
Jun 30, 2025
team were absolutely fantastic.
team were absolutely fantastic. Quick, efficient, and were incredibly skilled at fitting everything in my trailer. I cannot recommend this company enough. If you want your move to go as smoothly as possible, you will go with American Way Moving
May 09, 2025
These people suck!!
HORRIBLE HORRIBLE HORRIBLE service. No communication. Changed pickup time without notifying us. I had to call for All info. Person producing original inventory list with us on the phone didn't listen, couldn't find item on his list, then when the movers came inventory was way short of what we told him which then of course dramatically increase contract price. Movers couldn't start packing truck until new inventory was done and the company approved the move, that took 3 hours. Our employer was paying for the move and wasn't going to sign the price increase contract. Which I don't blame them. But they wouldn't load the truck until he signed it. We were under time constraints. House was sold. Needed to sign on new house next day out of state. The moving crew themselves were great once they were allowed to load the trucks. Took longer than usual. This was not our first move using moving companies this was DEFINITELY THE WORSE!!!!
May 10, 2025
Worst customer service
This is the worst company ever! It was a nightmare. American Van Lines were impossible to get ahold of, didn’t answer the phone, didn’t return any calls. It was impossible to get an answer to “When is your driver coming?” At 6:30pm I was told NO they aren’t coming tomorrow- the designated date, but the day after that between 8am and 12 noon. OK, we were good with that. BUT The driver didn’t show up, or let us know, and he appeared at 6:30pm almost 7 hours late and they were loading the truck at our house until 2am. When I called on that day to see where they were (a Saturday) the phone was finally answered by the person on call…only she was at home but left the dispatcher’s phone number back at the office. The person who judged how much space we’d needed, vastly underestimated…all in all it was a horror show. ONE exception: the company who delivered our boxes (10 days later) was excellent. That was the only good thing that happened. I would NEVER recommend this company.
Jul 11, 2025
Hire at your own risk
The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be more expensive but it will be worth the piece of mind. The estimate was hurried and way off. I was asked to list our "large" items, which I did, they estimated 100 medium boxes, and we also figured in a 10x15 storage unit as we were preparing our house to sell. They assured me that we would have the "whole semi" and if we needed more space we would have it. We received a "binding" estimate. After the estimate I remembered several large items & emailed to advise them. At that time I was told that we could make adjustments when they performed the pre-move checklist about a week out from our move. A week out we received an email with a listing to check "items often forgotten." Those were all the small items & that list was MUCH more thorough and would have been useful to have before getting the estimate. I emailed the list & scheduled a phone call to go over this list. Our price jumped by $2600 only 1 week out from our move and too late to schedule anyone else. Oh, and this new scheduler had deleted the storage unit because it wasn't clear on the estimate that it was a storage unit. On moving day we realized that American Way is only a broker. Yes, it is hidden in the paperwork, but if you're not a mover some of those details are unclear and it was NOT explained on the phone. The scheduled movers showed up with a "semi" that was much too small. It was a large box truck, not a trailer, and only had enough room for our household good, not our storage unit. As we were mover across the country the next day we ended up having to give them a key to the storage unit so they could pick it up at a later date. OH, and the estimate was again too small. And our price went up again...and they want CASH, or a cashiers check. No credit cards accepted when loading & unloading. They were there, we were closing on selling our house the next day....talk about having someone over a barrel. Overall our cost went from the estimated $11k to $22k. We were given an agreed upon AND VERIFIED delivery date. When delivery day arrived the truck showed up, but not the workers to unload the truck. We wasted 4+ hours waiting for them to find people (off Craigslist) to unload the truck. On top of all that, the movers who loaded the truck disassembled our futon, and the unloaders were unable to reassemble it. We were assured the movers who delivered the storage unit would be able to reassemble it. They could not. We advised them from the beginning of the process, that we had a couple items that needed special care. One of those items was a very detailed, very delicate, model of a ship my deceased father had built. American Way assured us it would be crated, and requested a photo of how it had been previously crated (which I provided from when we moved from Virginia to Texas with Mayflower and it arrived in perfect condition.) The day of the move I found the movers had not only left it on the floor to move a piece of furniture, it had been kicked & a piece broken. THEN, the "crate" was cardboard, which they stuffed with paper to "cushion" it. If I had seen it being packed I would have stopped them. I cannot express how broken-up it was when I unpacked it. There were several other items broken and/or damaged as well. On the phone American Way kept saying Mayflower (etc) are all so much more expensive. I think that was a selling pitch. I probably ended up paying the same amount with much worse results. If you choose this company you do so to your own peril
Mar 12, 2025
DO NOT USE THIS COMPANY!
I scheduled a move in Dec 2024. They quoted me a price, I paid the deposit and signed all the documentation with no issues. The moving company arrives and states that the quote was inaccurate based on the amount of household goods I have. It would be close to $3k additional charge. NO THANK YOU. I called and cancelled the service and requested a refund. For several weeks, I didn't hear anything from the company. I began calling the 3rd week in Jan 2025. Every week, its some different excuse. "Their accounting department only works on Fridays", "We wont have a status until 12pm", "There is no updated status", etc etc. I am utterly sick of the excuses and think I've been pretty patient for over 7 weeks. If you DO NOT provide a service, you shouldn't be expected to receive payment. This is called SCAMMING PEOPLE. And this business according to the BBB complaints is doing this often! Its criminal and something needs to be done about this!
Jan 27, 2025
made a stressful experience seamless
They were great from the beginning. I got bombarded with phone calls and messages from other companies who were really rude to me. It was incredibly stressful to begin with, moving sucks. Very grateful I ended up speaking to american way, they really tailored the experience to my unique situation. Explained how the whole process worked and took care of my stuff like it was theirs when move day came. Thanks fellas
Jan 01, 2025
Worst experience! DISGUSTING.
Worst experience! During the move multiple items was badly scratched, dented, broken, missing shelves for TV-stand. Claim manager was, rude, unapologetic, degrading. They just don't care and would not take responsibility. DISGUSTING.
Aug 17, 2025
They are Scammers!! Be Aware
If only i can give negative star i would. From the start, I had concerns about Christy White, the lady who quoted me. She was overly pushy, insisted on staying on the phone even when I said I'd call back, and gave me a low quote of $2924 to secure the job. After paying, she became unreachable. On pickup day, a different company showed up a United Speed Movers, claiming to be affiliates of American Movers, and demanded more money or they'd refuse my items a total of $5943. Despite Christy promising delivery within 2-4 days it become one week, the customer service representative I spoke to later seemed dismissive and unhelpful, citing human limitations and unforeseen circumstances like mudslides (which weren't an issue when they arrived). Things escalated when, a day before delivery, someone they demanded an additional $800 for shuttle services due to truck size issues. They should arrive Thursday of July 17 but they arrived Friday, and despite knowing my schedule that I'm leaving that day so my scheduled got delayed because of them, they sent a U-Haul with two workers who didn't seem professional - one couldn't speak English, and they lacked necessary tools, making me dig out my own to assemble furniture. To top it off, one of the workers took my water camera while handling my belongings and go through my stuff. I message them and no response from them. You cant reach any of them anymore. Even the email of the receipt you cant open it anymore. The lack of communication and care after payment has been shocking. This has been my worst experience with movers, and I'm still dealing with the aftermath. So please please please don't take this company they are scammers.
