Dec 23, 2024
Terrible experience!!
Terrible experience!! When booking the move, it was supposed to be 2 men and a truck. They show up with 3. I stated which was in my opinion it shouldn't take longer than 2 hours. ( 10 boxes 2 TV bed Dresser, night stand, rug, bar table 4 chairs).. going 6.5 miles from here to the new place. Moving from 1st floor to and elevator at the new place. They guy in charge tells me not to state my opinion if I don't have to money for more than 2 hours just say that. And that I'm all ready getting a 3rd man and I'm trying to get more. Money was never an issue, like I told him if it goes over 2 I'll pay no problem. Then tells me I have to pay before they unload at the 2nd stop. Been moving every year for the last few years and this is never the case but whatever. And its never taking longer than 2 hours and I'm moving to the exact same place that I'm moved from b4 minus the elevator cause last time they had to use the stairs and i had way more stuff. The guy in charge continues to Keep telling me not to state my opinion. Its my opinion I'm entitled to one. Then he tells the guys to put my stuff back in my house then leaves. Very unprofessional. Waste of my time!! Felt like he wanted it to be more than 2 hours so the 3rd guy could get paid which again I never asked for. Not even a real business just some guys with a pick up truck and trailer.
Dec 22, 2024
One word IRRESPONSIBLE
Not responsible movers or management. Movers broke our fridge door, accepted responsibility and we were cool with that, promised to get it fixed and they overtightened the bolt that holds handle to the fridge door, again, we were cool with that. Almost a month later nothing. Sent message to a person, they probably blocked me. Sent message to management, got a message that they are sorry but again disappeared. They also broke my daughter's bed frame, again overtightened bolts. Price jumped from $900 to $1400 with "discounts" got back down to $1200. One word IRRESPONSIBLE company/movers/management. If you use their services make sure you get everything double checked and if something gets wrong get the money right away. We are now $500 in repairs.
Jul 11, 2025
Hire at your own risk
The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be more expensive but it will be worth the piece of mind. The estimate was hurried and way off. I was asked to list our "large" items, which I did, they estimated 100 medium boxes, and we also figured in a 10x15 storage unit as we were preparing our house to sell. They assured me that we would have the "whole semi" and if we needed more space we would have it. We received a "binding" estimate. After the estimate I remembered several large items & emailed to advise them. At that time I was told that we could make adjustments when they performed the pre-move checklist about a week out from our move. A week out we received an email with a listing to check "items often forgotten." Those were all the small items & that list was MUCH more thorough and would have been useful to have before getting the estimate. I emailed the list & scheduled a phone call to go over this list. Our price jumped by $2600 only 1 week out from our move and too late to schedule anyone else. Oh, and this new scheduler had deleted the storage unit because it wasn't clear on the estimate that it was a storage unit. On moving day we realized that American Way is only a broker. Yes, it is hidden in the paperwork, but if you're not a mover some of those details are unclear and it was NOT explained on the phone. The scheduled movers showed up with a "semi" that was much too small. It was a large box truck, not a trailer, and only had enough room for our household good, not our storage unit. As we were mover across the country the next day we ended up having to give them a key to the storage unit so they could pick it up at a later date. OH, and the estimate was again too small. And our price went up again...and they want CASH, or a cashiers check. No credit cards accepted when loading & unloading. They were there, we were closing on selling our house the next day....talk about having someone over a barrel. Overall our cost went from the estimated $11k to $22k. We were given an agreed upon AND VERIFIED delivery date. When delivery day arrived the truck showed up, but not the workers to unload the truck. We wasted 4+ hours waiting for them to find people (off Craigslist) to unload the truck. On top of all that, the movers who loaded the truck disassembled our futon, and the unloaders were unable to reassemble it. We were assured the movers who delivered the storage unit would be able to reassemble it. They could not. We advised them from the beginning of the process, that we had a couple items that needed special care. One of those items was a very detailed, very delicate, model of a ship my deceased father had built. American Way assured us it would be crated, and requested a photo of how it had been previously crated (which I provided from when we moved from Virginia to Texas with Mayflower and it arrived in perfect condition.) The day of the move I found the movers had not only left it on the floor to move a piece of furniture, it had been kicked & a piece broken. THEN, the "crate" was cardboard, which they stuffed with paper to "cushion" it. If I had seen it being packed I would have stopped them. I cannot express how broken-up it was when I unpacked it. There were several other items broken and/or damaged as well. On the phone American Way kept saying Mayflower (etc) are all so much more expensive. I think that was a selling pitch. I probably ended up paying the same amount with much worse results. If you choose this company you do so to your own peril
Aug 03, 2025
Misleading, Unresponsive, and Deceptive — Avoid at All Costs
I contracted American Way Movers for an interstate move from Pittsburgh to Nashville, and it was one of the worst consumer experiences I’ve ever had. Misrepresentation: They presented themselves as a moving company, but they are actually a broker. This was never made clear until the day of the move. False Promises: I was verbally assured multiple times — even days before the move — that my belongings would be delivered directly within 1–2 days. When the carrier arrived, they told me, “Oh, they lied to you,” and my delivery ended up taking five weeks. Bait-and-Switch Pricing: Despite reviewing my inventory multiple times and assuring me it would fit in the truck space I paid for, the carrier claimed I had 2–3x too much stuff and demanded hundreds more dollars to load it. No Accountability: Once my items were picked up, American Way Movers told me they had no obligation to me and that any issues with the carrier were not their responsibility — even though they hired the carrier. Customer Service Nightmare: There’s one phone number. You’ll wait on hold for 30+ minutes, only to be hung up on. No one returns calls. No one helps. No Claims Support: Now that I’m trying to file a claim, there is no contact info or support available. This company fits the profile of every moving scam listed on the FTC’s website. I strongly urge others to avoid this broker and seek out reputable, direct moving companies instead.
Dec 21, 2024
A company of thieves and liars.
A company of thieves and liars. “Lost” and damaged over a thousand dollars of memorabilia, instruments, and misc furniture and goods. Refused to refund me and had to contest the charges as a result. Couldn’t handle a move that was literally 4 blocks in distance.
Jul 01, 2025
Definitely recommend them!!!
We had an amazing experience with American Way Moving! They arrived on time, worked quickly, made sure all our furniture and personal items were handled with care and even disassembled and reassembled our furniture. They were friendly and professional and our final price came out quite close to the estimate we got initially. Definitely recommend them!!!
Dec 22, 2024
Very nice people, but very bad movers.
If you need some stuff moved but don't generally care about how well it is moved or if they listen to your instructions, then this is the company for you. But if you pay $600 and expect your property to be cared for and stacked as you asked, then I highly recommend looking elsewhere. My disabled elderly client hired them to move her stuff to a storage unit and asked that they leave a walkway (she uses a walker) and to stack certain items in the back of the until and leave important ones easily accessible. I had to go back the day after them to create a walkway, and organize the unit so that she could get to the stuff she needed. I found fragile boxes stacked under heavy boxes, boxes that were placed sideways, and boxes without lids. Very nice people, but very bad movers.
Aug 17, 2025
They are Scammers!! Be Aware
If only i can give negative star i would. From the start, I had concerns about Christy White, the lady who quoted me. She was overly pushy, insisted on staying on the phone even when I said I'd call back, and gave me a low quote of $2924 to secure the job. After paying, she became unreachable. On pickup day, a different company showed up a United Speed Movers, claiming to be affiliates of American Movers, and demanded more money or they'd refuse my items a total of $5943. Despite Christy promising delivery within 2-4 days it become one week, the customer service representative I spoke to later seemed dismissive and unhelpful, citing human limitations and unforeseen circumstances like mudslides (which weren't an issue when they arrived). Things escalated when, a day before delivery, someone they demanded an additional $800 for shuttle services due to truck size issues. They should arrive Thursday of July 17 but they arrived Friday, and despite knowing my schedule that I'm leaving that day so my scheduled got delayed because of them, they sent a U-Haul with two workers who didn't seem professional - one couldn't speak English, and they lacked necessary tools, making me dig out my own to assemble furniture. To top it off, one of the workers took my water camera while handling my belongings and go through my stuff. I message them and no response from them. You cant reach any of them anymore. Even the email of the receipt you cant open it anymore. The lack of communication and care after payment has been shocking. This has been my worst experience with movers, and I'm still dealing with the aftermath. So please please please don't take this company they are scammers.
Jun 30, 2025
team were absolutely fantastic.
team were absolutely fantastic. Quick, efficient, and were incredibly skilled at fitting everything in my trailer. I cannot recommend this company enough. If you want your move to go as smoothly as possible, you will go with American Way Moving
Jul 06, 2025
10/10 would recommend.
AMAZING!! These guys crushed it. I had booked with a different company and they canceled on me last minute. With less than 24 hours notice, the best movers were able to support my move date and even the time slot of my desire! Was moving through a personally challenging experience which is what caused me to move and everyone at American Way Moving from the operations to the labor were phenomenal. They all had such positive vibrant energy, really up lifting my spirits and making the process quick and simple. I will only ever use them moving from now one while in Charlotte. 10/10 would recommend.
