Hire at your own risk
The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be
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The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be more expensive but it will be worth the piece of mind.
The estimate was hurried and way off. I was asked to list our "large" items, which I did, they estimated 100 medium boxes, and we also figured in a 10x15 storage unit as we were preparing our house to sell. They assured me that we would have the "whole semi" and if we needed more space we would have it. We received a "binding" estimate.
After the estimate I remembered several large items & emailed to advise them. At that time I was told that we could make adjustments when they performed the pre-move checklist about a week out from our move.
A week out we received an email with a listing to check "items often forgotten." Those were all the small items & that list was MUCH more thorough and would have been useful to have before getting the estimate. I emailed the list & scheduled a phone call to go over this list. Our price jumped by $2600 only 1 week out from our move and too late to schedule anyone else. Oh, and this new scheduler had deleted the storage unit because it wasn't clear on the estimate that it was a storage unit.
On moving day we realized that American Way is only a broker. Yes, it is hidden in the paperwork, but if you're not a mover some of those details are unclear and it was NOT explained on the phone.
The scheduled movers showed up with a "semi" that was much too small. It was a large box truck, not a trailer, and only had enough room for our household good, not our storage unit. As we were mover across the country the next day we ended up having to give them a key to the storage unit so they could pick it up at a later date. OH, and the estimate was again too small. And our price went up again...and they want CASH, or a cashiers check. No credit cards accepted when loading & unloading. They were there, we were closing on selling our house the next day....talk about having someone over a barrel. Overall our cost went from the estimated $11k to $22k.
We were given an agreed upon AND VERIFIED delivery date. When delivery day arrived the truck showed up, but not the workers to unload the truck. We wasted 4+ hours waiting for them to find people (off Craigslist) to unload the truck.
On top of all that, the movers who loaded the truck disassembled our futon, and the unloaders were unable to reassemble it. We were assured the movers who delivered the storage unit would be able to reassemble it. They could not.
We advised them from the beginning of the process, that we had a couple items that needed special care. One of those items was a very detailed, very delicate, model of a ship my deceased father had built. American Way assured us it would be crated, and requested a photo of how it had been previously crated (which I provided from when we moved from Virginia to Texas with Mayflower and it arrived in perfect condition.) The day of the move I found the movers had not only left it on the floor to move a piece of furniture, it had been kicked & a piece broken. THEN, the "crate" was cardboard, which they stuffed with paper to "cushion" it. If I had seen it being packed I would have stopped them. I cannot express how broken-up it was when I unpacked it. There were several other items broken and/or damaged as well.
On the phone American Way kept saying Mayflower (etc) are all so much more expensive. I think that was a selling pitch. I probably ended up paying the same amount with much worse results.
If you choose this company you do so to your own peril
Move size: 4 Bedroom Home
Service cost:
$22000
