Dec 24, 2024
Unprepared movers with no tools.
Unprepared movers with no tools, not even a screwdriver. Worse, they tore a large hole in an extremely expensive mattress, which the movers acknowledged/admitted, but the local office refuses to settle a claim. They won't return calls or emails. It's been 4 months now and I continue to pursue remuneration. Customer service at this office is the worst I have ever dealt with.
Aug 03, 2025
Misleading, Unresponsive, and Deceptive — Avoid at All Costs
I contracted American Way Movers for an interstate move from Pittsburgh to Nashville, and it was one of the worst consumer experiences I’ve ever had. Misrepresentation: They presented themselves as a moving company, but they are actually a broker. This was never made clear until the day of the move. False Promises: I was verbally assured multiple times — even days before the move — that my belongings would be delivered directly within 1–2 days. When the carrier arrived, they told me, “Oh, they lied to you,” and my delivery ended up taking five weeks. Bait-and-Switch Pricing: Despite reviewing my inventory multiple times and assuring me it would fit in the truck space I paid for, the carrier claimed I had 2–3x too much stuff and demanded hundreds more dollars to load it. No Accountability: Once my items were picked up, American Way Movers told me they had no obligation to me and that any issues with the carrier were not their responsibility — even though they hired the carrier. Customer Service Nightmare: There’s one phone number. You’ll wait on hold for 30+ minutes, only to be hung up on. No one returns calls. No one helps. No Claims Support: Now that I’m trying to file a claim, there is no contact info or support available. This company fits the profile of every moving scam listed on the FTC’s website. I strongly urge others to avoid this broker and seek out reputable, direct moving companies instead.
Jul 01, 2025
I would absolutely use them again!
American Way Moving exceeded my expectations during my long-distance relocation! The crew was friendly, efficient, and incredibly organized. They wrapped and loaded everything quickly, ensuring nothing was damaged. Communication was top-notch, and I always knew what to expect. I felt like my move was in great hands. I would absolutely use them again!
Dec 25, 2024
VERY poor experience on all counts.
I hired this company, with the assumption that they would not toss aside all logic, consideration and common sense when it came to handling, protecting and loading my items. After my experience working with these movers, I would not recommend this company for any services in the future simply because of the way the movers conducted themselves, the way they handled my furniture, what appeared to be their lack of knowledge in loading and their lack of consideration in keeping my furniture clean. I understand I hired them to help move and load, I just assumed that whatever skills they were trained with as movers would apply regardless of the type of job they were hired to do.
Jul 01, 2025
Definitely recommend them!!!
We had an amazing experience with American Way Moving! They arrived on time, worked quickly, made sure all our furniture and personal items were handled with care and even disassembled and reassembled our furniture. They were friendly and professional and our final price came out quite close to the estimate we got initially. Definitely recommend them!!!
Dec 22, 2024
One word IRRESPONSIBLE
Not responsible movers or management. Movers broke our fridge door, accepted responsibility and we were cool with that, promised to get it fixed and they overtightened the bolt that holds handle to the fridge door, again, we were cool with that. Almost a month later nothing. Sent message to a person, they probably blocked me. Sent message to management, got a message that they are sorry but again disappeared. They also broke my daughter's bed frame, again overtightened bolts. Price jumped from $900 to $1400 with "discounts" got back down to $1200. One word IRRESPONSIBLE company/movers/management. If you use their services make sure you get everything double checked and if something gets wrong get the money right away. We are now $500 in repairs.
Jun 30, 2025
team were absolutely fantastic.
team were absolutely fantastic. Quick, efficient, and were incredibly skilled at fitting everything in my trailer. I cannot recommend this company enough. If you want your move to go as smoothly as possible, you will go with American Way Moving
Dec 24, 2024
Absolutely horrible experience.
Absolutely horrible experience. The employees dropped my furniture off of the moving ramp and smashed my furniture. They also broke another one of my pieces of furniture while moving it up stairs. I was completely calm at the time as the movers told me the company would have no problem taking care of any furniture that they damaged.
Jul 06, 2025
10/10 would recommend.
AMAZING!! These guys crushed it. I had booked with a different company and they canceled on me last minute. With less than 24 hours notice, the best movers were able to support my move date and even the time slot of my desire! Was moving through a personally challenging experience which is what caused me to move and everyone at American Way Moving from the operations to the labor were phenomenal. They all had such positive vibrant energy, really up lifting my spirits and making the process quick and simple. I will only ever use them moving from now one while in Charlotte. 10/10 would recommend.
Aug 17, 2025
They are Scammers!! Be Aware
If only i can give negative star i would. From the start, I had concerns about Christy White, the lady who quoted me. She was overly pushy, insisted on staying on the phone even when I said I'd call back, and gave me a low quote of $2924 to secure the job. After paying, she became unreachable. On pickup day, a different company showed up a United Speed Movers, claiming to be affiliates of American Movers, and demanded more money or they'd refuse my items a total of $5943. Despite Christy promising delivery within 2-4 days it become one week, the customer service representative I spoke to later seemed dismissive and unhelpful, citing human limitations and unforeseen circumstances like mudslides (which weren't an issue when they arrived). Things escalated when, a day before delivery, someone they demanded an additional $800 for shuttle services due to truck size issues. They should arrive Thursday of July 17 but they arrived Friday, and despite knowing my schedule that I'm leaving that day so my scheduled got delayed because of them, they sent a U-Haul with two workers who didn't seem professional - one couldn't speak English, and they lacked necessary tools, making me dig out my own to assemble furniture. To top it off, one of the workers took my water camera while handling my belongings and go through my stuff. I message them and no response from them. You cant reach any of them anymore. Even the email of the receipt you cant open it anymore. The lack of communication and care after payment has been shocking. This has been my worst experience with movers, and I'm still dealing with the aftermath. So please please please don't take this company they are scammers.
