Moving company in Pompano Beach, FL
Did not show up on time, wrong equipment. Damaged our home, and the home of the receiver. Very poor workmanship. Would not recommend at all.
I contracted American Way Movers for an interstate move from Pittsburgh to Nashville, and it was one of the worst consumer experiences I’ve ever had. Misrepresentation: They presented themselves as a moving company, but they are actually a broker. This was never made clear until the day of the move. False Promises: I was verbally assured multiple times — even days before the move — that my belongings would be delivered directly within 1–2 days. When the carrier arrived, they told me, “Oh, they lied to you,” and my delivery ended up taking five weeks. Bait-and-Switch Pricing: Despite reviewing my inventory multiple times and assuring me it would fit in the truck space I paid for, the carrier claimed I had 2–3x too much stuff and demanded hundreds more dollars to load it. No Accountability: Once my items were picked up, American Way Movers told me they had no obligation to me and that any issues with the carrier were not their responsibility — even though they hired the carrier. Customer Service Nightmare: There’s one phone number. You’ll wait on hold for 30+ minutes, only to be hung up on. No one returns calls. No one helps. No Claims Support: Now that I’m trying to file a claim, there is no contact info or support available. This company fits the profile of every moving scam listed on the FTC’s website. I strongly urge others to avoid this broker and seek out reputable, direct moving companies instead.
If only i can give negative star i would. From the start, I had concerns about Christy White, the lady who quoted me. She was overly pushy, insisted on staying on the phone even when I said I'd call back, and gave me a low quote of $2924 to secure the job. After paying, she became unreachable. On pickup day, a different company showed up a United Speed Movers, claiming to be affiliates of American Movers, and demanded more money or they'd refuse my items a total of $5943. Despite Christy promising delivery within 2-4 days it become one week, the customer service representative I spoke to later seemed dismissive and unhelpful, citing human limitations and unforeseen circumstances like mudslides (which weren't an issue when they arrived). Things escalated when, a day before delivery, someone they demanded an additional $800 for shuttle services due to truck size issues. They should arrive Thursday of July 17 but they arrived Friday, and despite knowing my schedule that I'm leaving that day so my scheduled got delayed because of them, they sent a U-Haul with two workers who didn't seem professional - one couldn't speak English, and they lacked necessary tools, making me dig out my own to assemble furniture. To top it off, one of the workers took my water camera while handling my belongings and go through my stuff. I message them and no response from them. You cant reach any of them anymore. Even the email of the receipt you cant open it anymore. The lack of communication and care after payment has been shocking. This has been my worst experience with movers, and I'm still dealing with the aftermath. So please please please don't take this company they are scammers.
David team was awesome. They had a systematic plan and didn't mess up our work. They gave us special stuff to protect our sensitive gadgets. During the move, they loaded everything in order, and I was surprised at how organized they were.
I entrusted American Way Moving with moving my family heirlooms. They showed utmost care, using gloves to handle delicate items and custom wooden crates for antique furniture. The team created a photographic log before and after the move, providing peace of mind that my cherished possessions were treated with respect.
The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be more expensive but it will be worth the piece of mind. The estimate was hurried and way off. I was asked to list our "large" items, which I did, they estimated 100 medium boxes, and we also figured in a 10x15 storage unit as we were preparing our house to sell. They assured me that we would have the "whole semi" and if we needed more space we would have it. We received a "binding" estimate. After the estimate I remembered several large items & emailed to advise them. At that time I was told that we could make adjustments when they performed the pre-move checklist about a week out from our move. A week out we received an email with a listing to check "items often forgotten." Those were all the small items & that list was MUCH more thorough and would have been useful to have before getting the estimate. I emailed the list & scheduled a phone call to go over this list. Our price jumped by $2600 only 1 week out from our move and too late to schedule anyone else. Oh, and this new scheduler had deleted the storage unit because it wasn't clear on the estimate that it was a storage unit. On moving day we realized that American Way is only a broker. Yes, it is hidden in the paperwork, but if you're not a mover some of those details are unclear and it was NOT explained on the phone. The scheduled movers showed up with a "semi" that was much too small. It was a large box truck, not a trailer, and only had enough room for our household good, not our storage unit. As we were mover across the country the next day we ended up having to give them a key to the storage unit so they could pick it up at a later date. OH, and the estimate was again too small. And our price went up again...and they want CASH, or a cashiers check. No credit cards accepted when loading & unloading. They were there, we were closing on selling our house the next day....talk about having someone over a barrel. Overall our cost went from the estimated $11k to $22k. We were given an agreed upon AND VERIFIED delivery date. When delivery day arrived the truck showed up, but not the workers to unload the truck. We wasted 4+ hours waiting for them to find people (off Craigslist) to unload the truck. On top of all that, the movers who loaded the truck disassembled our futon, and the unloaders were unable to reassemble it. We were assured the movers who delivered the storage unit would be able to reassemble it. They could not. We advised them from the beginning of the process, that we had a couple items that needed special care. One of those items was a very detailed, very delicate, model of a ship my deceased father had built. American Way assured us it would be crated, and requested a photo of how it had been previously crated (which I provided from when we moved from Virginia to Texas with Mayflower and it arrived in perfect condition.) The day of the move I found the movers had not only left it on the floor to move a piece of furniture, it had been kicked & a piece broken. THEN, the "crate" was cardboard, which they stuffed with paper to "cushion" it. If I had seen it being packed I would have stopped them. I cannot express how broken-up it was when I unpacked it. There were several other items broken and/or damaged as well. On the phone American Way kept saying Mayflower (etc) are all so much more expensive. I think that was a selling pitch. I probably ended up paying the same amount with much worse results. If you choose this company you do so to your own peril
Do not use!! Charged me for three movers at 175 an hour to move my stuff from storage to apartment - ended up costing me almost 1000. when I left my storage the “owner of the company” was on his phone standing in the U haul that they rented while the other two guys were working. Showed up with no dolly except one that comes with the truck when you rent with U Haul. I have a dolly bigger than that and I’m a middle aged woman. Also, missing a TV and several other things that were in my storage. Don’t know where they are .
team were absolutely fantastic. Quick, efficient, and were incredibly skilled at fitting everything in my trailer. I cannot recommend this company enough. If you want your move to go as smoothly as possible, you will go with American Way Moving
William was really fast to answer to my inquiries, and it was a breeze to set up this appointment. The movers arrived just when they said they would, and they worked quickly and kindly to box up my things. Nothing was lost or damaged in transit, and the price was really reasonable.
My heavy furniture arrived on schedule. Throughout, I also maintained contract with my relocation coordinator, and he very polite in responding. The moves also reassembled the furniture after unpacking if after delivery. I heartily endorse these folks!
At My Good Movers, we believe peace of mind starts with verified credentials. American Way Moving holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
American Way Moving exceeded my expectations during my long-distance relocation! The crew was friendly, efficient, and incredibly organized. They wrapped and loaded every ... Read More
98 reviews
Do not use!! Charged me for three movers at 175 an hour to move my stuff from storage to apartment - ended up costing me almost 1000. when I left my storage the “owner ... Read More
Did not show up on time, wrong equipment. Damaged our home, and the home of the receiver. Very poor workmanship. Would not recommend at all.
Failed to meet deadline time and failed with proper communication. I has to cancel and call other movers that showed up within 40mins after I contacted them which was awe ... Read More
I entrusted American Way Moving with moving my family heirlooms. They showed utmost care, using gloves to handle delicate items and custom wooden crates for antique furni ... Read More
My heavy furniture arrived on schedule. Throughout, I also maintained contract with my relocation coordinator, and he very polite in responding. The moves also reassemble ... Read More
David team was awesome. They had a systematic plan and didn't mess up our work. They gave us special stuff to protect our sensitive gadgets. During the move, they loaded ... Read More
William was really fast to answer to my inquiries, and it was a breeze to set up this appointment. The movers arrived just when they said they would, and they worked quic ... Read More
I want it to be perfectly obvious that I think they're great and am thrilled that I got to talk to them. Everything went so smoothly, from making the appointment to the a ... Read More
American Way Moving is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, American Way Moving actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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